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Custom Color Set
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66,866 Verified Client Reviews |
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Loved the colour but didn’t touch the greyI have a lot of grey hair around the frame of my face so I concentrated the roots colours around my face but unfortunately when I washed and dried my hair the grey frame remained. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jess, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not enoughWasn't enough product for my hair length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you. |
Demi-Permanent ReviewI'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right! |
Very UpsetI requested a change from permanent to demi permanent with no change to my color. My box arrived and said the same color name so I didn’t think anything about it. After using I was in shock with what results I got. I went back and looked closer at my formula and it was completely changed. Very unpleased with these results and want them corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't last longI was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Simple and EasyMixing directions and application instructions were very clear and simple therefore making the application easy, I loved the extra bits like the shampoo, conditioner, skin protection and stain removal. 3 of 3 people found this review helpful. Did you? |
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ColorTook me twice to get the color I wanted, slight adjustment, love it! 3 of 3 people found this review helpful. Did you? |
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Custom colorColor is perfect, im totally loving it. Thanks for great matching 2 of 2 people found this review helpful. Did you? |
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So Awesome!It’s the color i always wanted, evened out my different regrowth shades, toned overall and blended perfectly. I’m naturally an ashy blonde and it perfectly matched me to achieve the strawberry blonde I wanted 1 of 1 people found this review helpful. Did you? |
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It’s tough to be an old redheadI’m 68 years old and as a young woman hated my hair color. Growing up red hair was ridiculed relentlessly, however I’m pleased to see that is no longer an issue for all redheads of the world. Yeah! Now to keep a natural, but lighter shade of red hair was challenging in salons. Finding the right color was dependent upon skills of the colorist and a hefty price. Once had a good colorist, but we moved 5000 miles away and couldn’t find another colorist that could be consistent. I happened upon an article/ad on eSalon and decided to risk it because the price seemed affordable. This was in 2013 and I’m still buying and coloring my own hair with a beautiful red hair color. Everyone thinks my hair color is natural and it goes well with my age—not the deep copper when younger, but a light copper that compliments my skin/age. I absolutely love my hair color and how my hair looks (undamaged) after ten years of using eSalon! Thanks to all of eSalon employees for their quality products and hard work!! 1 of 1 people found this review helpful. Did you? |