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Custom Color Set
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66,934 Verified Client Reviews |
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Color is amazingI love the color but wish was cheaper. Eventually I will have have to stop buying cause just got some surprises that our mortgage is going up so not happy about that. I love the color though , love that I have someone helping with right color match and it's made for me. 0 of 0 people found this review helpful. Did you? |
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Orange roots!!! No grey coverage!!!I am a Néw customer and I was not happy. My first box and coloring turned my roots ORANGE AND IT DID NOT COVER MY GREYS. I WOULD LIKE A full REFUND. YOU SAY YOU HAVE A 100% guarantee or you give back our money. I would like a full refund. And now I have to worry about your second shipment you sent to me. I called and told you I did not want it shipped out and billed but it was already done. My order was shipped and my debit card was billed I would like a credit for the first order as per your guarantee refund and I am now waiting on my second order in the mail so I can refuse it and return it to you. I would like both amounts credited back to my debit card for the first order and I’ll be sending back the second order as soon as it arrives. But I need that money back in my account asap so I can afford to get my hair color back to normal as it is still orange and my greys were not covered. Please contact me with your resolution and when will both of my credits be applied? Thx 1 of 1 people found this review helpful. Did you? |
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OrangeI've tried 3 different times and explained to colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No where near intense copperAfter having my colour adjusted as the first one just wasn’t bright enough, I mixed up the first bottle and felt little concerned that it was rather red than the previous bottle that looked orange, I popped it on anyway then waited, mixed the bottle prepared for my ends which was very orange and more like the original set I received. Followed all of the instructions and rinsed it all off and I’m gutted because my ginger hair that I just wanted brightened a little is now a darker auburn red colour, nowhere near the intense copper pictured, I feel like the ratio of colour didn’t reflect the actual bottle with how red it’s turned out. Gutted because I had high hopes for the new colour! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Color PerfectI love the product and color. It is gentle on my scalp, I am 63 and have thinning hair. It is perfect! 6 of 7 people found this review helpful. Did you? |
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Color seems correctColor seems correct 5 of 6 people found this review helpful. Did you? |
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Colour setVery good products and nice color. I loved it. Recommended 3 of 4 people found this review helpful. Did you? |
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AmazingSo good .colour perfect .advise when needed .so easy to use and quick .i am really impressed .such friendly helpful people 3 of 4 people found this review helpful. Did you? |
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Let ve You tI’m very happy with results 3 of 5 people found this review helpful. Did you? |
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Did not cover the gray/white.This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it. I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |