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Custom Color Set
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66,541 Verified Client Reviews |
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It’s okI can use it but it is not better than others I have tried. 0 of 0 people found this review helpful. Did you? |
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ColorLove the color. But the gray coverage was poor. In two weeks I had to touch it back up. I can not afford to keep paying for this or ruin my hair touching it up every 2 weeks 0 of 0 people found this review helpful. Did you? |
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After some tweaksAfter my initial experience, I sent a photo and had a follow-up conversation with a color specialist from eSalon, explaining that the color was too dark and flat. It appeared to be my darkest tone, but covering my whole head. I explained that I wanted it brighter and with more shades of blonde, copper, and auburn. She changed my formula and instructed me to use the lightening kit to add dimension. My husband said, "It's unbelievable...your hair looks just like it did when you were 22." 0 of 0 people found this review helpful. Did you? |
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Good colorLike the fact that you can get a darker color to cover roots and a lighter color to refresh the rest of your hair. Makes for a better color match. Do think it is a bit pricey for root color and shipping at almost $30. If you also get the refresher color there is an additional charge. Yes cheaper than a salon but a lot to pay for a greater variation in color. 0 of 0 people found this review helpful. Did you? |
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Needs more conditionerMy hair felt unconditioned.when I was done and combed out my hair it was really tugging. 0 of 0 people found this review helpful. Did you? |
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Wrong colorWas supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out. UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very disappointed in timing of my order.I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re truly sorry that our color did not make it to your on time as usual. We take our clients' feedback to heart and continue to improve our products each and every day. |
Not even close to the right colourI was really excited to try this service and ordered a lovely copper Auburn colour,very similar to my childhood colour. I sent photos of my current hair colour and of exactly what I wanted. What I got was nowhere near. It's not even close. It's about 3 shades to dark at least and isn't even the right tone. I'm so so disappointed. My hair is also SO dry that I am going to have to pay a salon when I can to get it fixed. I will definitely not be recommending this to my groups. My long hair is totally ruined and I have tried unsuccessfully to contact the company for the last 4 days. They are not replying to any of my messages 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |