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Custom Color Set
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66,516 Verified Client Reviews |
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Shipping date is not accurateI am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but not what I wantedHair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The productvi is easy to use.I prefer more dimension and variation of color I highlight my hair and I used 2 different products to create the highlights.. I have been coloring my hair for years I am 71 yrs old and I like to keep my hair highlighted between my 2 yearly salon visits. 0 of 0 people found this review helpful. Did you? |
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color perfectMy color prepared for me was the exact color of my hair before graying. 0 of 0 people found this review helpful. Did you? |
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Wonderful Product, Difficulty With MatchingWhile I really like the hair color itself, as well as the application accessories, I have resistant grays that are not completely covering and my base color is still too light after an adjustment. My third order is on it's way and I'm hoping that by darkening it 1/2 shade I will get better gray coverage and a better match to what my hair color was previously. I do love the way my hair feels after coloring...the shampoo and conditioner provided are superb!! Keeping my fingers crossed that the third try will be the charm!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
IneffectiveWhen I saw that my kit had 15vol developer I shouldn’ve pauses and not used it. I went ahead, because. I’m stuck at home and nobody sees me so, let’s experiment. I mixed up the color and applied to most of my regrowth at the roots and then around on some of my fading highlights and my “bangs” I left it on for 30 minutes because 15 vol. sure enough, my hair looks sort of strawberry blonde now? My husband can’t decide and that’s outside in the sun. My hair has no dimension and it’s lost it’s shine. I’ve used a salon quality purple conditioning masque that’s toned down the awful, yellow cast. I’m left a message after I used the product and was told I’d be contacted by a colorist. As of today I haven’t. I suppose I could have spent $10 on something else as useless. The company should be more cognizant that this is people’s hair. For a lot of now people hair is very important, maybe over clothes. I cut some of it off I was so tired of looking at the now dull color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color good but box was missing brushThe box arrived opened at one end and the brush missing. Box needs to be taped in the future. Otherwise, Color was good. Still did not cover gray near hairline as well as other areas but satisfied overall. 0 of 0 people found this review helpful. Did you? |
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Glad to cover those grays!Love the color. The rinsing part when you fill the bottle with water and pour over the hair was very messy. I will use my kitchen sink and sprayer next time instead of the shower. Other than that, very pleased. 0 of 0 people found this review helpful. Did you? |
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It’s okI can use it but it is not better than others I have tried. 0 of 0 people found this review helpful. Did you? |
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ColorLove the color. But the gray coverage was poor. In two weeks I had to touch it back up. I can not afford to keep paying for this or ruin my hair touching it up every 2 weeks 0 of 0 people found this review helpful. Did you? |