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Custom Color Set
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66,566 Verified Client Reviews |
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Awful stuffCame out dark grey not honey blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My experienceThe customer service representative was excellent I on the other hand messed up the color I have chosen is way to dark for my liking I would of rather went lighter than what it is now that it’s colored 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
wrong color/didnt likeThe color I ordered had an obvious red toned color (was called dark blonde copper) That name not only makes me believe it would have a red tone to it, the photo of the color shown showed red tone. However, the color I received had NO red in the formula at all. I had ordered this same dark blonde copper color formula in the past and was able to research it and found that all three times I had ordered this color from a now unused email, each formula had red in it. When I got this most recent color formula, no red at all listed in the pie graph and it turned out a bland mousey brown that I do not care for at all. I WANTED A RED TONE, thats why I chose that color. This last order was a remake of a previous order that again was not even the color I asked for to begin with therefore I was sent this latest color free to make up for the previous one sent....that one wasn't even the color name I request. The colorist changed it and sent me what HE wanted to. Unsure if I will attempt to order again. May try a different company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
doesn't lastI have ALOT of gray/white hair at the front of my head and I was excited to try this product and was impressed with the way the products were labeled used and explained. I followed the directions and was at first very happy with the results. but after about a week week.and a half my grays started coming back I was annoyed by this because I expected it to last longer but it didn't last any longer then the drug store versions. I'm going back to those. not worth the price for the same results as the cheaper versions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not the Correct ColorFirst, I have been coloring my hair myself for 31 years and this is my first time depending on someone else who is supposed to be excellent a mixing colors and she totally blew it. My hair is washed out and not bright at all and damaged. I am so frustrated because this is supposed to be a great experience. I'm very disappointed and there is supposed to be a 100% guarantee, but there is no way that I am finding to achieve that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
grey hairi like the color and its blending nicely with the rest of my hair , my only problem that it didnt cover my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmira- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Fantastic colourFantastic colour and such a fantastic company to purchase from I am so glad I started using esalon thank you so much 😊 0 of 0 people found this review helpful. Did you? |
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Very pleasedA very good product with clear instructions and online support. 0 of 0 people found this review helpful. Did you? |
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1st time using the colourReally easy to use and colour was great. 0 of 0 people found this review helpful. Did you? |
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Great colorI was so happy with the results 0 of 0 people found this review helpful. Did you? |