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Custom Color Set
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66,541 Verified Client Reviews |
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Got the job doneNeed a little color adjustment and I think I need a little more practice but I’m satisfied. 0 of 0 people found this review helpful. Did you? |
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Love the colorLove the color. Grey coverage is okay but not 100% 0 of 0 people found this review helpful. Did you? |
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gray coverage okI was hoping for more gray coverage but after using the color I could still see grays. I was a bit disappointed with that. 0 of 0 people found this review helpful. Did you? |
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DisappointedThe colour has faded very quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Dark blonde color, just made my hair darker....I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShaye- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too darksomeone was meant to call me back but they did not..to discuss colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Loved the product but didn’t cover greys.I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorDid not color my gray hair and color only lasted as long as Store bought hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Way too darkThis was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDomenica- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColourEverything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often. I didn't fined any colour catalogue. I contacted e Salon, but no answer so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |