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Custom Color Set
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66,566 Verified Client Reviews |
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Slight tone differencesI have been using this product for about 7 months now. This last box sent I feel the color was off. I got root touch up and it was darker than the rest of my hair. It is possible that my hair has bleached out in the sun and the tone of the ends of lighter now but I feel as though the color experts should account for this and follow up with us as clients to warn us that our color tone may change depending on the sun exposure. It wasn’t terrible. My husband couldn’t notice but I could. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your feedback. yes, sun exposure can definitely cause color to fade and lighten. if you're not doing so already, i would suggest using a color safe shampoo and wearing a hat when out in the sun if possible. If you´d like to discuss an adjustment with your Colorist, please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. |
Color was a little brassyThe color was nice but it was a little too brassy. My hubby did it, he did a good job. I think my next mail order I would ask to adjust the red. Overall I was pleased. The customer service was very good. Great company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colorMy only problem was that my grays at my roots must have been bad because at the root area of the hair is some what lighter then the length.. 0 of 0 people found this review helpful. Did you? |
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Some things missedMy hair color and my Roots actually looking really good. But the only complain it's I didn't get my shampoo and conditioner in my kit. Now I would like to get some highlights for my hair. 0 of 0 people found this review helpful. Did you? |
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Great product!The color received the first time I used this product was a little too dark. I contacted the colorist and it was no problem at all to lighten the formula just a bit. I have not received the new color formula yet, but look forward to receiving it shortly. 0 of 0 people found this review helpful. Did you? |
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Personalized for youDidnt color the white hair roots enough. 0 of 0 people found this review helpful. Did you? |
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Hard to apply but loved the colourFound it very difficult to apply two totally separate colours, much harder than any home dye I had done before. However the colour is lovely and surprisingly even! It’s nice and glossy and even though it’s harder to do, I’ll be ordering again. 0 of 0 people found this review helpful. Did you? |
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First time - Very pleasedThis was my first time ordering hair color online. I am a senior, originally a brunette and have had my hair colored professionally for 30-plus years when I first started turning gray. Since that was not possible because of the COVID 19 crises, I asked my adult daughter if she would help me color my hair. She agreed even though she had no experience at this. I went to the drug store to buy hair color. After standing there for sometime feeling confused about which color would be better because of my need to cover a lot of white-gray hair and having no professional to answer questions, I gave up. Feeling frustrated and desperate to color my partially grown-out gray, I decided to give eSalon a try. I had been receiving emails advertising the product. It looked good. I was very skeptical to say the least, but had to do something. When ordering, I liked the detailed questions they asked and the request to send 3 recent head shots if available. I appreciated being assigned to a certain color technician and the follow-up communications. I even called at one point to ease my anxiety about covering the white-gray growth and to emphasize that I had been told by hairdressers in the past the gray was difficult to cover. Just having someone who knew something about color to talk with was comforting. The final product, which they tweeked a little based on my photos, was a amazing. My inexperienced at hair-coloring daughter applied the product. The instructions were clear, easy to follow and offered guidance every step of the way. All supplies and additional items were included in the kit. I only needed to add a cape or old towel to cover my clothes and a bowl to mix the color. It was an easy process. My hair came out great, better than I expected. I think it is the best color mix I have ever had. I am so pleased with the product. Just ordered my second kit and asked them not to change a thing because the color was perfect. 0 of 0 people found this review helpful. Did you? |
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Filled in highlightsGreat first try- easy to use and the color looks good- it’s a wee bit more ash/green than I’d like but am sure that’s due to the fill process. 0 of 0 people found this review helpful. Did you? |
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Hair colourI decided to dye my hair black... have to honestly say it was great when I first used it. Don’t smell like box dyes and didn’t itch my head. I decided to hold off on the review until I knew how the colour settled. The colour has only lasted 2 weeks, which I’m a little disappointed in as this cost way much more than a box dye. I dyed my hair 22nd May in the evening and today 5th June it’s back to my brown colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxy - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |