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Custom Color Set
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66,541 Verified Client Reviews |
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Great product!The color received the first time I used this product was a little too dark. I contacted the colorist and it was no problem at all to lighten the formula just a bit. I have not received the new color formula yet, but look forward to receiving it shortly. 0 of 0 people found this review helpful. Did you? |
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Personalized for youDidnt color the white hair roots enough. 0 of 0 people found this review helpful. Did you? |
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Hard to apply but loved the colourFound it very difficult to apply two totally separate colours, much harder than any home dye I had done before. However the colour is lovely and surprisingly even! It’s nice and glossy and even though it’s harder to do, I’ll be ordering again. 0 of 0 people found this review helpful. Did you? |
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First time - Very pleasedThis was my first time ordering hair color online. I am a senior, originally a brunette and have had my hair colored professionally for 30-plus years when I first started turning gray. Since that was not possible because of the COVID 19 crises, I asked my adult daughter if she would help me color my hair. She agreed even though she had no experience at this. I went to the drug store to buy hair color. After standing there for sometime feeling confused about which color would be better because of my need to cover a lot of white-gray hair and having no professional to answer questions, I gave up. Feeling frustrated and desperate to color my partially grown-out gray, I decided to give eSalon a try. I had been receiving emails advertising the product. It looked good. I was very skeptical to say the least, but had to do something. When ordering, I liked the detailed questions they asked and the request to send 3 recent head shots if available. I appreciated being assigned to a certain color technician and the follow-up communications. I even called at one point to ease my anxiety about covering the white-gray growth and to emphasize that I had been told by hairdressers in the past the gray was difficult to cover. Just having someone who knew something about color to talk with was comforting. The final product, which they tweeked a little based on my photos, was a amazing. My inexperienced at hair-coloring daughter applied the product. The instructions were clear, easy to follow and offered guidance every step of the way. All supplies and additional items were included in the kit. I only needed to add a cape or old towel to cover my clothes and a bowl to mix the color. It was an easy process. My hair came out great, better than I expected. I think it is the best color mix I have ever had. I am so pleased with the product. Just ordered my second kit and asked them not to change a thing because the color was perfect. 0 of 0 people found this review helpful. Did you? |
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Filled in highlightsGreat first try- easy to use and the color looks good- it’s a wee bit more ash/green than I’d like but am sure that’s due to the fill process. 0 of 0 people found this review helpful. Did you? |
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Hair colourI decided to dye my hair black... have to honestly say it was great when I first used it. Don’t smell like box dyes and didn’t itch my head. I decided to hold off on the review until I knew how the colour settled. The colour has only lasted 2 weeks, which I’m a little disappointed in as this cost way much more than a box dye. I dyed my hair 22nd May in the evening and today 5th June it’s back to my brown colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxy - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not impressedThe color ended up at least 2 shades darker than what was requested. Since it is permanent color I'll have to do some major work to correct. My healthy hair feels drier than before. I will not be using esalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I want some newMy color didn't come out where want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
diy haircolor made easyI found it easy to color my hair with this. I really like the fact that you can either use the bush or bottle to color. I noticed that after I colored my hair though, it seemed slightly hard or fried in a way? And I was hoping that the color that was meant for me, had more of a blue tinged to it. It only lasted a good 3 weeks before some white hairs were popping up too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked the ShampooNot the color I was looking for.......but wasn’t completely disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |