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Custom Color Set
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66,818 Verified Client Reviews |
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OrangeI've tried 3 different times and explained to colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No where near intense copperAfter having my colour adjusted as the first one just wasn’t bright enough, I mixed up the first bottle and felt little concerned that it was rather red than the previous bottle that looked orange, I popped it on anyway then waited, mixed the bottle prepared for my ends which was very orange and more like the original set I received. Followed all of the instructions and rinsed it all off and I’m gutted because my ginger hair that I just wanted brightened a little is now a darker auburn red colour, nowhere near the intense copper pictured, I feel like the ratio of colour didn’t reflect the actual bottle with how red it’s turned out. Gutted because I had high hopes for the new colour! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Color PerfectI love the product and color. It is gentle on my scalp, I am 63 and have thinning hair. It is perfect! 6 of 7 people found this review helpful. Did you? |
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Color seems correctColor seems correct 5 of 6 people found this review helpful. Did you? |
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Colour setVery good products and nice color. I loved it. Recommended 3 of 4 people found this review helpful. Did you? |
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AmazingSo good .colour perfect .advise when needed .so easy to use and quick .i am really impressed .such friendly helpful people 3 of 4 people found this review helpful. Did you? |
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Let ve You tI’m very happy with results 3 of 5 people found this review helpful. Did you? |
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Did not cover the gray/white.This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it. I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Won't cover graysI uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Madeli, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Your product doesnt work at all.I think it is better to have a dollar tree color hair because the color that you sent me doesnt cover my grays at all , and it only lasted one week . Please dont send me anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |