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Custom Color Set
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66,818 Verified Client Reviews |
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Last colorPlease look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting colorThe color seems to have faded after my first shampoo. Disappointed with this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
AwfulI was finally able to try my color and followed the instructions to the letter. I was so excited to see the end result only to see all the grays were still visible! This was a complete waste of time and money. I was trying this brand out to see if it was a better product than my usual Madison Reed…it was not. I hope everyone else has a better experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorI am not ordering anymore hair color as it is really not any better than what I get at a beauty supply store at a whole lot less price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First Time Using eSalonI have to admit that even though I color my own hair, I was a bit worried about using this product. The color looked darker than what I was used to and after application, but before the shampoo and conditioner, my hair felt like straw. But when I completed the whole process, my hair looks great! It's pretty much the same color I'm used to and sooo soft!!!! I'm looking forward to coloring my hair again! 8 of 9 people found this review helpful. Did you? |
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The best!This is the best hair colouring experience ever, starting with the quiz and finishing with hair dyeing result. Easy instructions to follow. Thank you! 1 of 1 people found this review helpful. Did you? |
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Perfect colorI was using another product but not happy with color. The colorist who recommended my color got it exactly right! Very happy! 0 of 0 people found this review helpful. Did you? |
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Color is amazingI love the color but wish was cheaper. Eventually I will have have to stop buying cause just got some surprises that our mortgage is going up so not happy about that. I love the color though , love that I have someone helping with right color match and it's made for me. 0 of 0 people found this review helpful. Did you? |
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Orange roots!!! No grey coverage!!!I am a Néw customer and I was not happy. My first box and coloring turned my roots ORANGE AND IT DID NOT COVER MY GREYS. I WOULD LIKE A full REFUND. YOU SAY YOU HAVE A 100% guarantee or you give back our money. I would like a full refund. And now I have to worry about your second shipment you sent to me. I called and told you I did not want it shipped out and billed but it was already done. My order was shipped and my debit card was billed I would like a credit for the first order as per your guarantee refund and I am now waiting on my second order in the mail so I can refuse it and return it to you. I would like both amounts credited back to my debit card for the first order and I’ll be sending back the second order as soon as it arrives. But I need that money back in my account asap so I can afford to get my hair color back to normal as it is still orange and my greys were not covered. Please contact me with your resolution and when will both of my credits be applied? Thx 1 of 1 people found this review helpful. Did you? |
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OrangeI've tried 3 different times and explained to colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |