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Custom Color Set
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66,934 Verified Client Reviews |
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Didn't cover the grays completelyFollow the directions, the results were less than desirable 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sarah, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great colour easy to applyThe instructions were clear and the process to choose was really well thought out so the kit arrived everything went very smoothly. I did get a bit of banding in the ends, but quite minor and more to do with my hair specifically and not the product or application. Had lots of compliments and will carry on with this process in the future! 4 of 4 people found this review helpful. Did you? |
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Convenient and EasyGlad I found this. Looks great and easy to use, 2 of 2 people found this review helpful. Did you? |
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Love the color!The dark brown is just right; covers my gray but is not a harsh dark brown. This looks natural & is more like my hair color than any used in past. Thank you. 2 of 2 people found this review helpful. Did you? |
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Amazing colour and service! ❤️Thank you so much to my colorist! I am in love with my hair colour, it's exactly what I was dreaming about - vibrant and beautiful! Love it 🥰 2 of 2 people found this review helpful. Did you? |
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Top notchExcellent product 2 of 2 people found this review helpful. Did you? |
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GO TO MADISON REED INSTEADThis was the 2nd chance I gave to ESALON. The 1st one- wrong color, covered only a few grays & FRIED MY SCALP. They gave me a refund & sent a new kit - which I appreciated however- same experience!! This time it fried my hair!! The only other time this has happened is when I bought some dye from store that only costed $2 so obviously esalons quality is that of a 2 dollar box of dye! At Madison Reed you get dye that’s far superior for the same price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product but I didn’t want a monthly subscriptionI wanted to try this product but I only wanted a one time purchase. Though it’s a good product and easy to use and I would buy again, I’m planning on going back to my hairdressers and I didn’t want a monthly esalon subscription. My plan says it’s off but esalon are still trying to take money out of my account hence the 3 stars and so far I’ve not been able to find a way of being able to contact them about this matter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAntonia S. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not satisfied with productColor was way too light, so had an orangish hue to my roots, and my gray wasn't covered, especially in hairline. Not happy with this purchase 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Michelle, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop trying to charge meStop trying to charge me I have canceled 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help! |