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Custom Color Set
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67,132 Verified Client Reviews |
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Nice colorI liked this color a lot. It made my hair so soft and shiny. The color is a nice ash brown and looks rich. 5 of 5 people found this review helpful. Did you? |
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Good coverageThe colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not even remotely the color it says it will beI have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super pretty color!This is a great color for my skin tone and eyes and I have gotten quite a few compliments. 4 of 4 people found this review helpful. Did you? |
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No changeI wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly. |
Great kit and so easy to useGreat kit and easy to use 4 of 4 people found this review helpful. Did you? |
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Not goodThis was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I love new darker blonde shade from Nov 14th; Please continue with that color!I asked for a slightly darker blonde color and it was beautiful, exactly what I wanted. I want to keep this color and appreciate my colorist taking action and creating a color just for me. I have so many compliments. 9 of 9 people found this review helpful. Did you? |
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saved thousands & love it!I have been using eSalon for over a decade (and am in my senior years)! I continually get compliments about my hair color and even my hair stylist can't believe how well it covers my gray and the highlights throughout. Thanks to eSalon I am able to dye my own roots and have saved literally thousands of dollars coloring my hair myself! 5 of 5 people found this review helpful. Did you? |
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Really good opinion to home colouringSince eSalon started doing a hair colour without ammonia, I love the product and my hair colour is always looking amazing. Also, customer service is always quick and prompt. Any enquiries are delt with in a 24h. Thanks guys x 4 of 4 people found this review helpful. Did you? |