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Custom Color Set
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66,566 Verified Client Reviews |
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Turned my hair a grayish brownI am naturally a medium blonde. I was getting quite a few gray hair so I decided to color it. Unfortunately, the color that was made for me turned my hair, grayish brown. I am so unhappy. I am now going to have to go and buy box guy from the store to lighten it. 0 of 0 people found this review helpful. Did you? |
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Loveee!I loved the color so much! I will continue to order through esalon! Their customer service was top tier. 0 of 0 people found this review helpful. Did you? |
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ColorI was not sure about ordering a color on line but decided to give it a try. I have been coloring my hair for at least 20 years. I found that the color looked good for about 1 1/2 weeks, so I was skeptical. I received my order from you quickly and tried it with in 2 weeks. The color looked really good when I put it on and seemed to oxidize over night and I was not sure how I felt. With in a couple of days I got to were I liked it. Decided to keep it the same color. I found over time that the color was holding firm. For the first time in a long time the gray was not coming through in less than 2 weeks. I may change the color a little bit, not sure yet. I absolutely love that the color stays on the hair for a full 4 weeks. The color was still very good when I did my 2nd treatment.. Thank you for a product that looks so good, shines so bright and last so long. 0 of 0 people found this review helpful. Did you? |
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My grey is still showingI bought eSalon mainly for my grey roots. This is my first time using what was recommended for me. My roots still look grey, around my face still looks grey and parts in my hair still have grey. I hate to complain but I was hoping to have my grey covered. I am willing to try again but need different instructions to get my grey covered. If I try again, and my grey is covered, I am willing to change my rating.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Resistant grays that have had to be fixed multiple timesI absolutely LOVE my color and it’s been adjusted a few times but every single month the hair at my temples are still gray and it’s frustrating. I’m leaving town to go to Nashville in weeks and want it to look fresh and good but this is not the first time this has happened. 13 of 14 people found this review helpful. Did you? |
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Thrilled.I am really happy how it turned out. Looks really beautiful. Hope color lasts. 0 of 0 people found this review helpful. Did you? |
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Nothing like what I orderedWent for darkest ash brown I’m light ginger every time I wash I’m getting lighter and lighter I’m actually horrified I’ve gone from cool tone darkest brown naturally and only wanted to get rid of my greys now I’m ginger greys not covered and I’m lighter than my natural colour I specifically said in my stylist notes I didn’t want harsh red tones and colour that lifted very red and I feel like I was given that as an inside joke disappointed is an understatement 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMoliee W. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps. |
NAILED IT!!I'm a natural redhead - well I used to be before the gray started. At any rate, it's not a typical red, but more of a copper/gold and it's been nearly impossible the last few years to find a stylist to get it right (my previous stylist retired). I tried an older formula (Wella) and it didn't color the gray well. I had tried eSalon once previously during Covid I think - decided to go back and see if they could fix this mess (another stylist left me with damage and hot roots). Mindy, my colorist, sent me my customized kit and NAILED IT! Absolutely PERFECT! Thank you so much! Highly recommend. 0 of 0 people found this review helpful. Did you? |
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Did not do muchApplied hair colour like in the videos and left it for a while, after washing the hair it did not cover the grey hairs and there wasn’t much of a difference on the rest of the hair, also it came with little amount of colour, for thick long hair it wasn’t enough. Smells nice tho and leaves hair soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra C. - Thank you for your feedback. We are truly sorry that you are disappointed by your hair colour. Your satisfaction is very important to us, we want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI love the colour, love the ease of use BUT after 2 weeks the colour has faded dramatically and the grey is showing through. I was hoping for a cheaper way to colour my hair away from a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda H. - Thank you for your feedback. We are so sorry to hear your colour did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps. |