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Custom Color Set
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66,818 Verified Client Reviews |
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DamagedI received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Beautiful ColorMy color choice was Medium Ash Brown and it is such a beautiful color that has richness and shine! 2 of 2 people found this review helpful. Did you? |
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Roots didn’t takeLovely colour but my roots didn’t seem to take, they turned ginger ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mo J! We are sorry to hear your roots didn't take. Please check your emails, we got back to you to help you. |
Still a lot of greyIt did pretty well on my darker hair. Its a lovely color. But there is still a lot* of grey showing. And it made my hair feel really dry and frizzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No red in my colorThere was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
I didn’t receive my purchaseHi, I have been away from home and although it says my purchase was delivered it hasn’t arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rebecca, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great!!Easy to apply, great color and coverage every time. Convenient and everthing you need included. A great product at a great price. 2 of 2 people found this review helpful. Did you? |
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Love!Love my color and doesn’t damage my hair. My Hairstylist is always in aw of how good the color is. Customer service is awesome. If you reach out to them for anything they will help you. I’ve been a customer for almost 10 years. I do wish that they would have a rewards program. 2 of 2 people found this review helpful. Did you? |
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Perfect ToneThe colorist matched my reference photo to perfection. I love my custom Chocolate Cherry color. It’s exactly the color that I wanted. 2 of 2 people found this review helpful. Did you? |
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Disappointing!I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cookson! I'm really sorry to hear that the color didn’t meet your expectations, please check your emails, we just got back to you to help you. |