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Custom Color Set
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66,516 Verified Client Reviews |
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Love the color and it lasts! Even on gray roots.It is a very nice shade of strawberry blonde, worked well to cover grays. 0 of 1 people found this review helpful. Did you? |
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CANCEL MY SUBSCRIPTIONPLEASE CANCEL MY SUBSCRIPTION . I ask to cancel my subscription three months ago. They are still billing me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatye - We’re so sorry to hear that you were disappointed to receive a hair color. Please keep your eye out for an email from us for your next steps! |
Love the productI do love all the products, the issue I have is shipping! I have received damaged packages twice. It is very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Perfect ColourLove the colour, my hair looks and feels amazing 0 of 0 people found this review helpful. Did you? |
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Beautiful Color / Perfect HighlightsI love this color it has the perfect highlights of gold in it do subtle and beautiful it's just gorgeous and luscious. 3 of 5 people found this review helpful. Did you? |
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Predictably-great colour, and continued-healthy hair for me, since 2022I've used only e-Salon to dye my hair since late 2022, and have tried a few colours within the same lightness-level. I've used the Custom colour set several times, and (twice now) the light set, to add compatible highlights. Each time, I've been satisfied with my colour result. I'm also pleased with the sustained health of my hair, the grey coverage, the flexibility to apply colour on my own schedule at home without rushing to appointments, and with the ease of adjusting/changing the colour for upcoming orders. Communication with eSalon staff has been courteous and very helpful whenever I've had questions or concerns. They've reached out to me as well if unsure or missing any information needed to ensure great hair colour results. Shipping to Canada has been speedy and reliable also. I'm glad I can trust my hair health to knowledgeable professionals and get a predictably-great colour result, at a good price point. 0 of 1 people found this review helpful. Did you? |
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New colourThe root dye came out a bit dark and my hair seems to have a lot of mixed colours at present 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Pamela! I'm so sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further. |
Do not orderI made an order months ago and cancelled my subscription as this was not right for me. I have since been billed and changed for a cancelled subscription!! I am also told I will need to pay a return fee when I haven’t even received the item yet. Bad customer service and unauthorised payments taken! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Becca! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Sent old Process:(Hi-the last order I just used and got was a two step process and not a good fit for me. Can we please go back to the lighter one step process? I’m going to have to fix this somehow bc my ends ended up orange and getting the second color through was difficult. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hate itreally can’t stand this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |