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Custom Color Set
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66,736 Verified Client Reviews |
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Did not take to endsFollowed the instructions to the t and it did not color my ends, ended up at a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I love itI love this product and your customer service is bar none excellent! I found another product I was going to try but after experiencing such great customer service it changed my mind and I am back as a customer. This hair dye bar none is excellent. Thank you. Rosa Strickland 0 of 0 people found this review helpful. Did you? |
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Happy to be back!!I had stopped ordering esalon for several months and i was paying salon prices for color. recently updated my color and restarted with esalon. I could not be happier! Esalon made the perfect color for me! And red hair color is not easy to match. I love the convenience of doing it myself at home. 0 of 0 people found this review helpful. Did you? |
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What a waste of time and moneyOrdered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Olivia, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brassy colorColor was not as expected. I ordered the ash tone specifically to avoid brassy look, still super brassy and lighter than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color formulaI asked to go lighter and it darkened my hair color. I’m ready to call it quits if they can’t get the color right. I hate my color right now and I’m buying a lightener from them to adjust the colorist’s mistake. Might be time to go back to the real salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Naomi, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great service and resultsRecieved my root & ends colour, really happy with the results, colour has depth no spillage, no itching whilst colour was in progress, no dryness after washing, very natural looking results. Extremely happy happy with the service, Will be ordering regularly😊 0 of 0 people found this review helpful. Did you? |
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DisappointedVery nice package but disappointed with the results. Not what I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right! |
Amazing colorHello, I wanted to get rid of my gray and have some pizazz (sp?) again. I am not all gray but mostly framed around my face. Instead of following instructions from esalon to do my gray hair first I do it last! This results in my hair looking highlighted without the expense and fuss! I LOVE it and I've received numerous compliments but best of all I feel vibrant again! 0 of 0 people found this review helpful. Did you? |
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Fades and low coverageWhen new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon! |