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Custom Color Set
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66,818 Verified Client Reviews |
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i don't like the colorI don't like the color, it's not the shade I wanted and as a result I don't want to make another order! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cristina! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Thank you ChystelaVery happy with the last color. I will Oder the same one in the future. 4 of 4 people found this review helpful. Did you? |
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Resent ColorYou sent me another application of color and this time it was awesome. Thank you for fixing my color application. 3 of 3 people found this review helpful. Did you? |
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Looks so naturalI love the color and quality. 1 of 1 people found this review helpful. Did you? |
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. PerfectI was worried but after coloring my hair I am ecstatic with the color Perfect. 0 of 0 people found this review helpful. Did you? |
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WowDidn’t expect the color to be so pretty, and didn’t leave my hair feeling dry 0 of 0 people found this review helpful. Did you? |
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Ineffective for gray hairAfter trying multiple color kits in various iterations I have to concede that this is not the product for me. It does not cover my gray hair at all, and I get splotches of my natural color shining through. This isn’t normal, I’ve used other root color kits on the market and had quite satisfactory results with them. I thought eSalon would be better, but it has not turned out that way. I keep having an ugly red undertone to my brown color, even though I’ve communicated this problem to the colorist every single time they supposedly changed my formula. I colored my hair with the latest one they sent me and there’s zero difference with the kit they sent me beforehand. I don’t think they changed anything to be honest, they just sent out the old formula. I’m going back to the DPHue root color kit, as I got a much better gray coverage result with no red undertones. I really wanted it to work with eSalon, but they’re not responsive to the problems I keep having with their products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark.This made my red hair very dark and almost brown. Not as described. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color did not lastAfter just a couple weeks, I have a lot of gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Esalon saved meThe "coloring at home" with salon worthy products has made it possible for me to take care of my Father at home and maintain a salon look in the privacy of my own home. Thank you eSalon!!! 2 of 2 people found this review helpful. Did you? |