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Custom Color Set
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66,925 Verified Client Reviews |
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Excellent ServiceColour was a shade lighter than normal colour but loved it delivery service was excellent and cannot fault this company or products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine- We’re pleased to hear that you’re enjoying custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
ConditionerEverything is fine but I need more conditioner 😊 thanks 0 of 0 people found this review helpful. Did you? |
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Darker color better gray coverage neededHair felt super soft. Unfortunately, it did not cover my grays and I feel I need a darker shade. Love the fact that everything you need comes conveniently in one kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're thrilled to hear that you're enjoying the Custom Color Kit. We look forward to our next opportunity to delight you! |
Strong smellI found it a little harsh smelling like ammonia 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Great ProductI love the color. They actually take the red tones out of my hair!! Just a wee bit pricey . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We appreciate your feedback! We're glad to know you loved the Hair Color and hope you consider us in the future! |
Very impressedI put off colouring my hair during lockdown but the greys became too much, I was really impressed with the colour match to my existing colour, and the grey coverage. I'm now 4 weeks post colouring and only my new regrowth is showing (ie the colour hasn't faded anywhere else). I found the smell very strong (ammonia) which was a little shock after salon hair dyes, The application was very easy and instructions and video were clear. I've only rated down one star due to the strong smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Shipping a ProblemColor never arrived. Called customer Service and order was resent. Order still has not arrived. Replacement color shipped 1st class USPS..... still waiting. Priority mail ,UPS or Fed Ex must be a problem but company does not care. Its been 2 weeks without color and a replacement is sent 1st class?? Going to go back to hairdresser or even drugstore is easier...... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Issue with tiered color, grey coverage.Sadly, greys are not totally covered and look sort of sparkly and orangy near my hairline. I love the concept of salon coloring at home, and I take some responsibility for my lack of experience and skill with hair color application, but I am evaluating if the product is right for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Even brassier and oranger than the first time.Too red, looks orangish. not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Items missingMy shipment didn't include shampoo &conditioner or a brush. Also, please consider using a different shipping service for Canadian orders. My last shipment never arrived and this one took almost a month to reach me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |