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Custom Color Set
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66,793 Verified Client Reviews |
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20 shades darker then I asked for !!!!Left the dye on for less time then it said after reading some bad reviews - wish I'd read bfr purchasing... My hair has gone black, from being a very light brown with full head highlights, asked for a natural glow brown, on colour chart was very soft brown, I now feel like something out of the Addams family with my hair jet black, I don't no what I will do other then have to put alot of bleach in it an go to a hairdressers for help, feel so upset can't bare to look in the mirror at myslf 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle P. - Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are disappointed by the results of your hair colour. We have reached out to you via email to find a resolution, as per our Satisfaction Guarantee. Again, we apologize that we didn't meet your expectations. |
ColorI just tried my color today and I am not happy with the results. The color is different from the last order, it is not holding up around my edges. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Frances, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Such a scamThe product will turn your hair the ugliest brassy orange color. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Ziying, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
My perfect colour!!I changed my colour a couple of times to get to this but each time was done with no hassle and exactly to my requirements, very good company and very good product! 14 of 14 people found this review helpful. Did you? |
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Great ColourI am very happy with this colour! It’s so easy to apply & looks so natural! Colours the grey roots amazingly! Very impressed & it sure saves a senior a lot of money instead of going to the hairdresser!! 19 of 20 people found this review helpful. Did you? |
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Love the colorI love that I get consistent color and it looks like my natural color, just without the greys! 15 of 16 people found this review helpful. Did you? |
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Beautiful colourI loved my colour, exactly what I wanted! Clear instructions and included everything you need to colour at home 8 of 8 people found this review helpful. Did you? |
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Perfect Process for At-Home ColorI love the selection, communication, and quick shipping option. Easy application, quality product. This was my first time on the program, resulting in some tweaks to the product for more gray edge coverage and adjusting the color to see if we could lighten the overall color slightly without doing highlights. Overall, I highly recommend it if you have experience with at-home coloring. For all that favor having a salon take care of your coloring service, remain with what makes you the happiest with your hair journey. 0 of 0 people found this review helpful. Did you? |
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Way too dark and issues with re-orderingWhat was suppose to be a medium brown came out almost black. I know this happens sometimes with brown colors and then it eventually fades out, but almost black is not the same as medium brown. If only the shade was good for me, I would be amazed at how slowly the color fades. 1 month has passed and my hair is still almost black... I wish it would fade but it hasn't, this would've been a five star review if the shade was right. Another problem is that I ordered a new color a week ago and it still has not shipped. The first color arrived in a few days after ordering, so if the shipping schedule is this random I will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIna F. - Thank you for taking the time to share your feedback with us! We are so sorry that your hair colour didn't meet your expectations. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. We will reach out to you by email for more info about your delivery. |
My hair went pinkHair went pink then a solution to fix the problem was sent and made it dark pink / red. It has been an absolute nightmare 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea B. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour. Upon reviewing your profile, we see that you have already worked with one of our Team Members to resolve your concern. Please let us know if there is anything else we can do to help! |