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Custom Color Set
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66,844 Verified Client Reviews |
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Didn’t cover my grayI filled out comments said that I wanted to cover my grays. I said I had black hair. I was sent soft black and it was brown basically so my gray was still there. I had to go get another dye that is black not soft I Won’t use this again. I was sadly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christina, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
They got it perfectly!I have very dark hair and nothing except the salon appointments was getting the job done with covering my roots! eSalon got it perfectly!! Loving the results and the money back in my pocket from not going to the hairdresser! 1 of 1 people found this review helpful. Did you? |
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Helped me overcome my fear of coloring my hair!I'm a natural strawberry blonde, and over the years I had seen women attempting to dye their hair the same color as mine and they seemed to fail miserably. Never had the same tone or luster as mine, and I could spot the fake a million miles away. Anyway, now I'm pushing 40 and the grays are coming in fast and loud, and I found myself in quite a pickle. How the hell was I going to keep my color without looking clownish??? In swoops Genevieve with eSalon, and she mixed up a color that was nearly an exact match to my real color. Love it! 0 of 0 people found this review helpful. Did you? |
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WowI was speechless when entering the esalon world and then the results made fall in love but it wasn’t permanent isn’t this sad? 0 of 0 people found this review helpful. Did you? |
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I don’t know!Unfortunately I can't give a good review so far. I went abroad at the end of March. I ordered on March 13 because the website stated that it would be delivered within 1 week. But it took more than 3 weeks before it was shipped from the online store, and then a long time by post. So by the time I had to leave the set had not arrived. It will be a long time before I can try it out! Very unfortunate. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDorien L. - Thank you for your feedback! We are truly sorry to hear that you didn't receive your order. We will reach out to you via email to help you with your order and our shipping time. Please keep an eye on your inbox for more details. |
coloring lid broke.The lid for the color broke & spilled in the box. I did not get to color my hair. I am disappointed with joining. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello A, We’re truly sorry that our product quality did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyStill showing red. Not a hair color l like. I wanted dark brown only, my hair is medium brown naturally. Formulas also made me itchy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re truly sorry to hear that your color turned out different than expected and you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Orange HairI am sadly very disappointed in this hair dye experience. My goal was to have a soft natural light brown matching my root color. I took the quiz, uploaded photos, wrote out my goals to the colorist. I was advised to first fill my blonde highlights with a copper tint rinse. I then applied the "light neutral brown" on top. I was left with nearly black hair. Upon trying to rinse the color out over the last week I have been left with a carrot orange color. I followed every direction to a T ... my hair is now damaged, not a cute color, and will have to be fixed professionally. Save your time and money and go to the salon or buy a box from the drug store. This is no different from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect!! Finally!!I was totally surprised and super happy that i finally found the perfect color result and doesn't damage my hair actually feels better after coloring. Covers all grays, no brassiness and the price is fantastic for the quality overall!!! I will never use anything else!!! 1 of 1 people found this review helpful. Did you? |
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So personalized and convenient and turned out great!I love the ease of choosing my color online. There were so many choices. I love how easy i tweaked it for my next order. The shampoo and conditioner in the kit were very nourishing and detangling. The color turned out great. My hair is still healthy. Overall Im happier than going to my local salon. 1 of 1 people found this review helpful. Did you? |