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Custom Color Set
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66,880 Verified Client Reviews |
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WOW!As one who has spent 35 years going to a salon to have hair colored, I was terrified to do it myself. My uncolored hair is very gray (just about white) and after letting it grow out about 3-4 inches, I decided the gray wasn't for me. After researching options, I liked that eSalon developed a system to match color based on providing a picture, completing questions, and having stylists on staff to answer questions, so I took a chance. When I did a strand test, the color was too light and barely covered the gray, so I called eSalon and spoke with Heather who helped to determine that the color formula needed an adjustment. She also took the time to ask about my previous salon experience with color and reviewed the picture of my hair on file as we spoke. She explained why an adjustment was needed and sent out a complimentary new color kit to try again. Also, since my gray was so grown out, she sent a little extra to ensure I would be able to cover it all. I will need a little more practice doing it myself, but the color is amazing! It matches the base color of my ends (I had highlights), it is shiny, it penetrated my gray, and after 3 weeks, it has not faded! My expensive salon color always faded after a few weeks despite using shampoo for colored hair. I love that everything needed to color was in the box (instructons, shampoo/cond., 2 pairs of gloves, brush, and bottle). I am high risk for COVID, so going to the salon is not an option for me. Thank you eSalon for the wonderful product, support, video, and availability during this time. I don't see spending so much money on color at a salon ever again! :) 0 of 0 people found this review helpful. Did you? |
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very durable and did not fade Smell very minimal I thought.purchased twice, but now have a new hairdresser who wants me to try hers. I will this next time so as not to rock the boat, if you know what I mean, but she is open to using e salon. We will see , has not happened yet. 0 of 0 people found this review helpful. Did you? |
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Strawberry BlondeI really liked the color. The only thing I would change is more color because I need it for overall coverage not just for my roots. 0 of 0 people found this review helpful. Did you? |
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I love thismy hair color never looked so gorgous 0 of 0 people found this review helpful. Did you? |
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I hate it! i am asked twice to remove the red..../NOT PLEASED RED AND GRAY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorColor made hair lite red. Never been a redhead,!@didntlke pls refund dont want any more products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't lastI was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks. This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t workThe material used is so strong and the color don’t last long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI don’t think I Like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy at allMy kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |