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Custom Color Set
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66,934 Verified Client Reviews |
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Be patientWhen I first put the color on and waited the 30 minutes I was panicked because the dye was jet black. To my very pleasant surprise it didn't come out black,but reddish brown, which is my natural hair color.. I didn't do the best job coloring it myself but next time I'll have a friend help. So be patient, it's not what it appears to be. I'm very happy with the results. 0 of 0 people found this review helpful. Did you? |
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incomplete coverageMy gray was not completely covered. I was mostly covering the grow out that wasn't completely covered. Additionally, the colored seemed flat and dull. I'm waiting to see if the next coloring is better. I'm aiming for a chestnut brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Annette, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great color not enough coverageThe color is bright and very easy to apply all over. The amount is great. I had well over enough to use. It did not however cover my Grey coverage which was my intent of purchase. So that's disappointing. If it had I would be purchasing this more often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Andrea, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still to light.Is their a blonde shade that has some darker blonde mixed in.? I could also. Use a smaller amount because I have very short hair. I am throwing away about a half bottle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Golden strawberry blondeAbsolutely love this hair colour. Exactly the colour I wanted. Easy to follow instructions and application technique. Love being able to get it delivered every 4 weeks it's so easy. Absolutely salon standard hair colour. Price is so much cheaper than the hairdressers. Love the fact they contact you to see if you need it adjusting. Love that you can purchase add ons. Great value for money. Definitely ordering again and again. 12 of 12 people found this review helpful. Did you? |
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Great!eSalon has been my go-to hair color solution for 10 years now! I am completely satisfied with the color, the product, and the service. It’s the best alternative to expensive trips to the salon. I highly recommend it! 10 of 10 people found this review helpful. Did you? |
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Soft blackLove the color 2 of 2 people found this review helpful. Did you? |
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Terrible product!!This dried my hair out SO BADLY and made so much hair fall out. I am so upset and wish I never would have ordered this. To to it all off, it didn't work at all to cover my gray. I'm so disappointed and can't at all recommend this. Please avoid if you value your hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Julia, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't cover up all my Grey'sI want to go darker and would like to still be with you guys but I can't keep spending money if it's not what I like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Wendi, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I asked forWay too dark, asked for more blonde and got dark red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |