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Custom Color Set
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66,818 Verified Client Reviews |
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Just OkayDid not cover gray as well 0 of 0 people found this review helpful. Did you? |
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Not great dyeThe color came out completely different. It didn't cover all the gray. I'd rather buy color at a local store where the price is 1/3 less and turns out 100% better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I wanted a shade lighter. It made my hair a shade darker instead.I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not color my graysHi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Divyajot, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
change in color?The last color that I received and used, did not come out the normal color. Instead of having my normal red/copper color it turned out to be a very odd light brown. I wish I had been able to do something about it before I used it. The color in the bottle was a very light gold. Not my normal shade. Will you please look into what happened. Thank you very much. Robyn 1 of 1 people found this review helpful. Did you? |
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Love the colour , really easy to applySo much better than paying a fortune in a salon for colour that isn't quite right. Really easy to apply too. 0 of 0 people found this review helpful. Did you? |
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didnt cover greysnot too happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I decided to try your color one last time.I have been disappointed with both the color and the fact that my scalp and turned the same color as my hair. I have tried to cancel my account but I continue to get sent your product. I no longer want to subscribe to your service. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kathleen, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meLet me start with the fact the color is AMAZING! However, I had an allergic reaction to the dye. The chemical smell though is what got me, it made my eyes burn and water, my nose and lungs sting, it was hard to catch my breath. I hope others have a better experience. My colourist did a fantastic job. I truly wish this color came in a box! I will miss it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback, it makes us happy to hear you loved your color. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Personal ServiceI love how when I ordered my first colour - it wasn't quite what I expected so I sent pictures and told the esalon team what I thought and they adjusted my colour to suit my requirements. You can't do that with shop bought colours! The personal service is great. The second colour was a lot more like I expected but I still want to tweak it again a bit so I'm hoping to adjust until I find the perfect colour. I've had lots of compliments on my new hair colour and it has definitely coloured the grey/white I had turned. Also they put extra bottles in as I have long hair so they provide enough products to suit your style great personal touch. 4 of 4 people found this review helpful. Did you? |