|
Custom Color Set
|
66,844 Verified Client Reviews |
|
Sort by: |
|
Color Did not color my graysColor Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color stays but it’s been the wrong color😔Great staying power but not at all the right color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsK K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
GreatColoured my hair last night roots and ends as instructed. My hairdresser in Sassoons seemed really impressed said the colour was really good. Regards Sarah 0 of 0 people found this review helpful. Did you? |
|
Great Price....Better Color and Coverage!My hair looks great, feels great, and the color lasts a long time! I went 6 weeks, and it was really the sparkle in my roots that forced me to touch up. The ends still look great! The product is worth it, but the company itself will keep me coming back. Its customer service is PHENOMENAL. I had an issue with an order. I was able to email and call. Both got quick responses. The email was personal to me, not an auto response. She was able to help me solve the problem quickly with no hassle. I felt valued as a person not just a customer! 0 of 0 people found this review helpful. Did you? |
|
Great colorGreat color, doesn't damage the hair 0 of 0 people found this review helpful. Did you? |
|
ExcellentThey matched my color perfectly Covers the grey well and lasted ! 0 of 0 people found this review helpful. Did you? |
|
So Fabulous!It is so liberating to actually be able to color my own hair!! And also wonderfully affordable!!! 0 of 0 people found this review helpful. Did you? |
|
I really like this!!Easy to follow instructions and got help right away when I needed better coverage for grays 0 of 0 people found this review helpful. Did you? |
|
Absolutely Amazing!It was with hesitation and a touch of fear that I decided to change my professional hair salon color I've used for over 16 years, however, when I read about eSalon, saw the presentation, testimonials and the explanation of the whole process, I was convinced to place my first order. I have to say: WOW!!! I am super pleased with the results, especially that I've experienced going to high class salons, and when the color was not exactly as I wanted it to be, the excuse was always "well, the first time it's very hard to get it perfect". But with eSalon, not only that they got it perfect for me - they even advised me to choose something a bit lighter, when they saw what I've ordered online - it is way better than it was! Simply amazing! Well done Tamara & your team and thank you very kindly! Last but not least, the order came on time even during these unprecedented times... so, a super reliable retailer! 0 of 0 people found this review helpful. Did you? |
|
Great colorI love that I don't have to go to a store and figure this out! Its just sent and always perfect 0 of 0 people found this review helpful. Did you? |