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Custom Color Set
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66,818 Verified Client Reviews |
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Hair colorIt was a bit darker than what I had hoped but I still like it. 0 of 0 people found this review helpful. Did you? |
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After many try-outs, now the perfect colorBefore this final successful fifth attempt, I tried 4 drug store colors and the 1 previously mixed by ESalon. The main challenge was to find a light blonde that is both consistent with my prior natural hair as well as completely covers white and gray. Light blond hair has less pigments for color to attach itself to than darker hair, consequently is harder to achieve, also in terms of the stronger chemicals. The first two drug store colors, while consistent with my natural hair, offered no other coverage. The third and fourth provided somewhat better coverage, however that washed out after a couple of weeks, more or less forcing me to color every month, which I consider too frequent given the chemicals and expenses involved. The fourth was touted by the industry as providing the single best gray coverage, true for only the first couple of weeks, and areas also turned orange. A stylist told me that drug store brands, because they have to work for everyone, include extremely harsh chemicals, such as carpet dyes, which explained the noxious fumes, and nevertheless the product was still washing out!! Had they upped the chemicals on that brand even just minimally, I can say without exaggeration that I would have passed out during application. That is when I decided to find a personalized colorist. I couldn't afford to walk around with different colored patches of grayish/orange hair becoming worse after every wash. Your colorist accomplished the task of a light blond hair color that completely covers white and gray, doesn't wash out, and keeps chemicals, fumes and the like within acceptable range. Thanks for listening and producing a great final product. 0 of 0 people found this review helpful. Did you? |
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GoodI liked the colour but to dark for me 0 of 0 people found this review helpful. Did you? |
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Color and texture badHad a bad experience with your product. Color came out way too dark, and the texture of my hair afterwards was horribly dry due to the ammonia in the product, I guess. Want to cancel so no further shipments get sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Gray coverageDidn’t cover all my gray hair around the hairline 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Root coverVery disappointed in the coverage this time didn’t cover the greys as good as the last order I had . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |
Did not workThis is my second time using this product. It did not color my hair at all. The first time I thought maybe it was user error or perhaps I just ordered the same color as my actual hair. For my second order I requested a darker, more ashy tone. I followed the directions completely. The color is not at all different. I'm very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Color didn't stayThe color only lasted 2 weeks and had red tines instead of ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Product damaged my hair.Please do not contact me again. I will not use your products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
came out darkermy hair is nice and soft. but I was not happy with the result came out darker. I want my hair color like dark natural golden brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAylen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |