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Custom Color Set
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66,772 Verified Client Reviews |
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disapointedMy hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64. Don't send me more of my original order!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PerfectThe color match was perfect. Used for gray root coverage and it covered well. Blended well with existing color. Lasted at least 4 weeks. 1 of 1 people found this review helpful. Did you? |
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Covered my greys 80%Yes was happy with the outcome 0 of 0 people found this review helpful. Did you? |
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Perfect color every time!I love that I don't have to guess each time I color my hair. The color sent is always perfect and my hair stays healthy! 0 of 0 people found this review helpful. Did you? |
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Excellent Custom ColorThe Custom Color is a wonderful formula. It modes on easy and my hair comes out so healthy soft!! 0 of 0 people found this review helpful. Did you? |
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AmazingReally wonderful service. My first colour was too dark so the colourist re-adjusted and shipped to me free of charge. Colour is now absolutely perfect. Thank you esalon! 0 of 1 people found this review helpful. Did you? |
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Just OkayDid not cover gray as well 0 of 0 people found this review helpful. Did you? |
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Not great dyeThe color came out completely different. It didn't cover all the gray. I'd rather buy color at a local store where the price is 1/3 less and turns out 100% better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I wanted a shade lighter. It made my hair a shade darker instead.I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not color my graysHi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Divyajot, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |