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Custom Color Set
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66,772 Verified Client Reviews |
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PerfectIt’s the perfect red I’ve been looking for. Covered all my grays, I just wish there was a bit more in the bottle. 0 of 0 people found this review helpful. Did you? |
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Good jobThis is easy to use Wish it colored grey roots better 0 of 0 people found this review helpful. Did you? |
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Great but...My hair was great for A while but it very quickly became brassy and reddish again Within a few weeks. I wash my hair 2 times a week, use colorfast products, and don’t use hot hot water and it still faded after a few weeks 0 of 0 people found this review helpful. Did you? |
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Rootsthey are a little darker than last time. They are almost black so it confused me for a minute but I like it. It blends well with the golden mahogany. 0 of 0 people found this review helpful. Did you? |
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Very unhappyI was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DisappointedNot enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDamaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe color is very dark still. I can’t see any highlights at all. The next order must be lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No 2nd pair of glovesIn my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love colorI did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Change colorIt’s a little to brown would like a little mor copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |