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Custom Color Set
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66,754 Verified Client Reviews |
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Not the color I asked forI asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case. Maybe try on a small part of your hair before dying the whole thing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not expected colourHiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not ImpressedThe kit I purchased was missing items and I let customer service know and there was no response! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't lastThe color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out! |
Perfect and so easy!I love how easy this process is from getting the actual colour correct to applying it at home to the condition of my hair afterwards. And the price is amazing. I am delighted to have found eSalon. 0 of 0 people found this review helpful. Did you? |
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Perfect color!It's amazing how perfect the color is just from choosing online! Ive gone in-person to salons and not gotten close to what I've asked for. Awesome experience! 0 of 0 people found this review helpful. Did you? |
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AmazingCost effective and high quality! 0 of 0 people found this review helpful. Did you? |
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PerfectWas sceptical at first but thought why not ... I was delighted with the results my hair looks and feels great 0 of 0 people found this review helpful. Did you? |
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Right color for me!It was nice, color like in the salon! I will order again. 0 of 0 people found this review helpful. Did you? |
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Amazing color and shineCan’t say enough good things about my first experience with ESalon! I usually get my hair colored at the salon but had recently tried coloring my hair at home with another product, which turned my ash brown hair red. My ESalon colorist came up with a great soft medium brown color with ash tones that not only fixed the red, but gave great gray coverage and shine. I love that they listen to what your hair color needs are and review photos to come up with your perfect color. Have recommended to my family and friends. Great experience! 0 of 0 people found this review helpful. Did you? |