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Custom Color Set
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66,903 Verified Client Reviews |
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THEY FIXED MY HAIR!!!Yes, that's three exclamation points! I've been using e-Salon for a few years, off and on, and decided to cover my gray entirely one more time before my 59th birthday, so I took the plunge. Keep in mind, I was silver. And not the pretty kind. e-Salon has always been a great choice for home do-it-yourself, so I trusted their team. The first time I colored my hair after letting it go completely silver, the color was too brassy. Too reddish ... I was going for Ash Blonde; the color nature gave me. So, I snapped a picture and sent it back. I waited a couple of weeks and voila! My next shipment came with a note from a stylist. They listened, and now? IT'S GLORIOUS! Exactly what I wanted. Boom. 0 of 0 people found this review helpful. Did you? |
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Spend the money at the salon!The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
PerfectFine color the adjustment was great i love my red hair 0 of 0 people found this review helpful. Did you? |
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Amazing!!!!This was the easiest and best system I’ve ever used. I HIGHLY recommend using this service for hair color. 1 of 2 people found this review helpful. Did you? |
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Great improvementThis time around the colour is so much better , I do find my hair lightens / shows the grey quite quickly , it will be interesting to see how long this lasts Definitely the colour is an improvement. 0 of 0 people found this review helpful. Did you? |
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Perfect ColorI was nervous this being my first time. The color came out awesome and matched my current color perfectly. It also did a great job covering my greys. I also noticed that it did not burn my scalp as much as the color at the salon. Thanks to Mindy for whipping up a perfect batch. 1 of 2 people found this review helpful. Did you? |
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Works with youI sent in pictures of my hair & some issues I was having and they fixed everything perfectly! 0 of 0 people found this review helpful. Did you? |
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colour setUnfortunately, the colour you sent me did not take at all. I first carried out a strand test, which showed no change in colour. Then I tried another on a different part of my hair, leaving it on for much longer to see if it would take at all, but there was no result whatsoever. Can you please let me know why that may have happened? regards, Silvi 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Silvi! We are sorry to hear your color didn't take. Please check your emails, we got back to you. |
Poor poor qualityDiscontinuing my future order seems impossible. This is a scam and fraud. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTherese - We truly apologize that you are having trouble turning your Plan off. We have reached out to you via email to see what we can do about remedying this situation. |
Did you change the ingredients? Strong smell/harsh chemicals...unusableI am so sorry and saddened to have to write this review...I have had only good experiences with esalon for several years, now..is there a new mix of chemicals in my recent order? This blend has a much stronger smell of chemicals and when I applied it t my skin in immediately became irritated. I can not use it. Please let me know if you have changed anything and how we can resolve this. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |