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Custom Color Set
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66,754 Verified Client Reviews |
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Good productI like it but I keep having trouble with getting my whites to fully cover. I don’t have much white hair it is at the front of my face and that is the area I have trouble fully covering. I tried more time and they adjusted the color but still have trouble. Otherwise, I like the color and the fact that it doesn’t stain much. 0 of 0 people found this review helpful. Did you? |
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GrayI loved everything except the gray came in very soon. Within the first week. So thats been disappointing as it continued to show more as the days go on. 0 of 0 people found this review helpful. Did you? |
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Fabulous Product.I still don’t like doing my own hair but to get this perfect mix I will continue to purchase and color at home. 0 of 0 people found this review helpful. Did you? |
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Changes in the boxI am not happy with the new shampoo and conditioner and especially no happy with less product. 0 of 0 people found this review helpful. Did you? |
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Color washed out after four days.Colored my hair four days ago and the color is washing out. Sad, not a happy camper for the price of the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Good presentation and personalised but not great coverageI have had 3 orders and although I am very happy with the delivery being on time and the ease of the re-orders and the presentation and set out is extremely easy to use as well as the personalisation. However, I found that my grey coverage has been poor. My greys would show up again extremely quickly compared to other salon brands I have used in the past where the colour does not start to show for at least 1 month and barely, with this the greys show up again after a few shampoo washes and it should be permanent. Others may have had more luck but unfortunately I have not been with the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToothfairy - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair color still not rightI'm still not happy with the color--And last 2 orders the application brush was missing which made applying color to my hair difficult. Now with price increase, its not worth it and I will go back to my previous product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still not red enoughI was born a strawberry blonde...but as I get older I get blonder. I am 62 with very little gray but I am turning very blonde. I just used my shipment from you and I am just a lite tinge of red.so this still is not red enough for me..still too blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
All wrongWhat was supposed to be dark blonde ash turned out super redish/brassy and dark brown. I am very unhappy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnhappyNot the color I am going for still not helping me get the red tone out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |