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Custom Color Set
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66,754 Verified Client Reviews |
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A little disappointedI was hoping for better coverage and richer color. This did not fit the bill. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiliana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Can’t stand the smellI could not stand the ammonia smell, it was too strong. Everything else was ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little unevenI love the color but the roots came out lighter and visibly red. Thinking a little less red next time maybe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible, ruined my hair colorI have some gray hair and normally use the hair color pretty close to my natural. I always do it at the salon, and sometimes at home with the hair color recommended by my hair dresser. This time I took a leap of faith because I thought it might be a good idea to try a different hair color brand, still used the same color though. The outcome was just horrific. I have never in my life had such a terrible hair color experience. I would understand how my hair turned completely green-orange if it was a different tone from my natural hair color. In this case it was very close, so I find it simply unacceptable. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Something went wrongHi This shipment of color when mixed as usual was so thick I couldn't squeeze out if bottle. I had to paint on with brush. Just want you to know. Thanks Patty Giambri [email protected] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty- We’re so sorry to hear recent Color Kit was not up to eSalon standards. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product realityI ordered my coloring kit and it just arrived a few days ago. I opened my kit and followed all the instructions included in the package. Once I finished the treatment, I noticed that there was no change. My hair color was the same as before the treatment. This kit did not work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all why I expectedColor was very easy to apply, left my hair soft and shiny, but it was nowhere near the color I expected. Pretty disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Incredible in every way *****From the customer service, to the knowledge and skills that these colorists possess I 100% urge you to give it a try and you’ll be raving all about ESALON just like me in no time. My color turned out rich, even, toned and it also gave my hair volume with extra shine! Thank you Esalon, I look forward to a harmonious relationship with you for years to come ! Bravo 👏🏽 0 of 0 people found this review helpful. Did you? |
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Color setI love this product! Does not dry my hair out and the color is perfect. I always get tons of compliments on the color, as it adds subtle highlights as well. 0 of 0 people found this review helpful. Did you? |
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Best productThey have best professional products, very easy yo use at home. Most of all you can discuss with the colourist as well. I am so happy that I’hve changed my own hair clr of my choice with esalon help. Thank you esalon. 0 of 0 people found this review helpful. Did you? |