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Custom Color Set
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66,754 Verified Client Reviews |
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Great cover up for the gray!!You picked correct color 0 of 0 people found this review helpful. Did you? |
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Love the color!I haven’t colored my hair in quite some time, I had decided to embrace my gray hair. After a couple of years, I decided that I wasn't ready to look this old. I was nervous about whether or not this would totally cover my gray-but it did! 0 of 0 people found this review helpful. Did you? |
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Exact colorSame color that my colorist used to give me 0 of 0 people found this review helpful. Did you? |
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Still tweaking the colorI haven't gotten my perfect color yet but we're getting closer 0 of 0 people found this review helpful. Did you? |
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Not interested in any more shipments or productsCancel my order or ship effective 6/16/20. 0 of 0 people found this review helpful. Did you? |
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The colourI ordered dark brown with copper tone my hair went red as in pillar box red. Don't think I will be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeigh- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour too darkColour is still to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTala- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too dark no grey coverWashed off my grey in a couple of washes. No better than makes in boots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayleigh C. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Allergy reactionUsed color 2 times. Developed severe itching. Second time it lasted for 3 days. Will stop using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarina- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wasn't the same color as last timeThe first time I used the product it was very dark with a hint of red. I was sent a replacement/touchup that had ALOT more red and I was extremely happy. However, this 3rd order was almost exactly like the first- it does have a little more red but it is SO dark and very brown. I was going to cancel and just go to a salon, but I was offered a free kit for not canceling so I guess we'll see how it goes this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |