66,772 Verificado Comentarios de clientes |
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Anwendung super nur Farbe zu dunkelVon der Anwendung bin ich voll zufrieden riecht nicht so extrem tropft nicht stark ist leicht zu benutzen. Leider wurde die Farbe etwas zu dunkel (ehr schon schwarz bzw dunkelbraun) hätte lieber etwas mehr rot bzw Kupfer gehabt. Aber der zweite Versuch ist schon bestellt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I'm a natural redhead, so with age comes fading and darkening.I started dyeing my hair after I turned 40 because I missed my vibrant color. My hair started getting darker toward this muddy red-brown, not the pretty gingery I had in my teens and 20s. I tried henna first as I was apprehensive of dyes and that was ok, but not the best. Then I gave up on that and at age 42, I finally dove into getting my hair dyed at the salon. The first time was perfect, the second time was a disaster. The same person did it those first two times...she did not keep notes on what she dyed my hair the first time...so the second time was WAY dark and more burgundy. I switched to dying at home and getting a product from Sally's and that turned out ok, but not really what I was wanting. I did get my hair professionally dyed one more time by someone I know and that color was fun and I liked the change, but not exactly what I really desired. I'm 44 now. I recently found eSalon and said, "what the hell, let's try it." I gotta say, I'm really happy with the results from this first coloring. I uploaded my most recent photo so they could see my current hair color and also I uploaded a photo of what my hair used to be. I think this made all the difference. I love that I can leave notes for the colorist. My hair is long and my roots were different than my ends, so they blended me two colors...one for my roots and one for my ends...and now my hair is all the same color! I could not be happier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTraeonna - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Turned my hair copper red :(The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Färbung/TönungDie Farbe ist voll von Wasserstoffperoxid, extremer Geruch 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabi L.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Farbe ging in den KupfertonDie Farbe hat noch nicht mal meine Grauen Haare abgedeckt. Zweitens sie ging in den kupferton. Ich möchte keine Farbe mehr bestellen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAstrid W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
too lightI will need the root touch up color darker next time. It was too light for my roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong BaseI wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t work..This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst color everThe kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not as good as previous shipmentsThe kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |