66,772 Verified Client Reviews |
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Didn't cover my gray. Very disappointed!I followed all of your instructions very carefully and the results were poor. Your product costs more than 3X what I paid for another popular brand purchased from my drugstore, and that product worked much better. I would like to cancel my future orders. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray coverage just okayThis time around the color was much closer to what I was looking for. I just wish that my colorist had listened a bit more to what I was looking for the first time. I think that the pics may not have been taken into consideration and would rather have had the option to talk to my colorist on the phone to accurately describe what I was looking for. To just touch up my roots the one bottle seems to be okay but when I got my first color for my entire head 2 bottles was not enough. Again back to the pictures that clearly showed that my hair was almost to my hips. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie- We’re truly sorry that your initial color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for meUnfortunately, this kit was a bit too dark for what I needed. The correspondence with the colorist seemed spot on but the final result missed the mark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark blonde... Uh try dark brown almost blackSo yeah... This is so not ok.... Bb 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleI used this product thinking it would change my dark brown hair to this nice brown reddish color and it didn’t change my color at all. My hair is still dark brown and no where near the color I ordered!! I refuse to order any more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful goldenMy colorist has done a amazing job updating my color to a beautiful golden blonde which I LOVE!!! Using the perfectly blended custom color and the Golden Tint combo, my hair has never looked better. I am getting compliments from everyone who sees it whether in person or pictures. 0 of 0 people found this review helpful. Did you? |
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Great productWears well without washout and shine. 0 of 0 people found this review helpful. Did you? |
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Love itMy color was beautiful and the instructions are clear! Very easy to do and the results are great. 0 of 0 people found this review helpful. Did you? |
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Perfect!The color I always wanted. 0 of 0 people found this review helpful. Did you? |
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Perfect MatchMy Color Specialist Nicole - NAILED my hair color. Thank you!! 0 of 0 people found this review helpful. Did you? |