66,772 Verified Client Reviews |
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Happy clientEasy and convenient I chose to use the bottle and brush method and followed the steps by step instructions which are persis, and I love it!! I will be getting additional conditioner next time though I felt that my hair was not as soft or as hydrated as when I get it done in the salon. 0 of 0 people found this review helpful. Did you? |
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Best hair dye I’ve ever usedThe colour and condition of my hair have never been this good. It’s the best dye I’ve ever used. Although it’s more expensive than a over the counter dye it’s worth ever penny. 0 of 0 people found this review helpful. Did you? |
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Pro/ConThe formula was amazing. However, it was not enough to dye my entire hair. 0 of 0 people found this review helpful. Did you? |
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2nd time coloring with this brand.I’ve never liked coloring my own hair. It always turns out too brassy. I never could find the right color or brand on the shelf that I liked. I’ve had my hair colored professionally for many years. With COVID I had to decide to let my hair go or do something. I saw eSalon on Facebook. Thought I’d try it. I wanted strawberry blonde. The first formulary they sent was too red. It was a combination of dark blonde, red and copper. I was scared but tried it. Not happy with my hair. But, I gave them feedback and they adjusted the amounts of each color. I’m very happy this time. I wish I felt more confident doing the back of my head. It will take practice I’m thinking. 0 of 0 people found this review helpful. Did you? |
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Too darkI want to keep my golden cooper Colour, but this colour made like black. I was devastated and had to book hair salon to fix my hair colour. I realised that Buying on online Shop is difficult to get the right colour. I won’t buy this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiyomi H. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don’t likeDoes not color evenly, does not cover grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I was expectingI ordered a Black with Golden Tones, and the result was Blue Black. Not Happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrecked WeddingI have tried to Communicate several times- they got it wrong 3 times! Last one was before my wedding and color was just so awful- had to order black and white pics!! Too expensive for a less than quality product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough productThere wasn't enough product to cover all my hair. Other than that what I could get done looks great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaylor - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedMy hair turns dark which I didn’t like it my roots covers good but its dark colour my colour was better which I had it before not at all happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChhavi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |