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Custom Color Set
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66,793 Verified Client Reviews |
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Long lasting colorMy expensive in-salon hair coloring never looked as natural or lasted as long as my e-Salon color set! 0 of 0 people found this review helpful. Did you? |
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Very disappointedmy color was super to be light auburn brown. What I got was between medium and dark brown with no auburn at all. I no longer wish to order from esalon!! 0 of 0 people found this review helpful. Did you? |
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going bald!I used the product and the color came out perfect! However, withing a few days I noticed my hair was falling out! A lot of hair. My aunt who has been a hairdresser for 30 years did the dye job for me, and warned me not to do it, but I did. Hopefully she can save what's left of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I still have grays!My gray hairs are resistant to this product. It left a lot of gray hairs behind 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEspie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great hair color set..but only included 1 set of gloves;(Great hair color set but last shipment only provided 1 set of gloves. please send 2 sets as are supposed to be supplied. Thank you 0 of 0 people found this review helpful. Did you? |
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Color was EXACT!I absolutely love the color and tone… And feel like what I received, was what I expected exactly. The only disappointment I have is that I found it did not cover my grays very well… I do not have a ton of grays but it didn't cover the ones that I have. 0 of 0 people found this review helpful. Did you? |
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Terrible colorI thought I was getting dark brown with some red throughout. No. It's completely bright red. This is what I would expect from a box hair color. Its not natural at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkI'm really unhappy with my color. It was supposed to turn out light brown but turned out dark brown even though I followed directions to a t. I don't see what difference it makes to pay for this product when I could get the same results for $8.00 if I wanted hair color I hate. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerrill- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color Adjustment didn’t tone down brassinessToo brassy even after adjustment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedWasn’t very happy with the colour was suppose to have some purple in it and there was none 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsJackie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |