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Custom Color Set
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66,818 Verified Client Reviews |
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Not in loveI did like the packaging and the consistency of the product. The colour I did not like at all because it was just a jet black colour with no undertones. Although I mentioned I love coffee shades. Most importantly it has caused me a vulva infection which has never happened before with another dye. Whenever I shower it gets triggered. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNayab - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Hello, PLEASE STOP/CANCEL the auto shipping!!! I did not request this serviceI had an allergic reaction! PLEASE STOP the auto refills!!! And I am also requesting a refund on the last order that I did NOT order. Please confirm receipt of this letter! I have called serveral to cancel and never got through! Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
way too expensivethis was very expensive for what it delivered. I received 2nd box and have no idea how to return, no links on website easily accessible to do so?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decided to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Permanent Hair Colour Set Colour: Medium Blonde Strawberry 8GCThis colour was, I thought, OK at first but people have said it's far too bright for me. Also, it fades after a couple of washes with my roots coming through too quickly. Therefore I would like to cancel any future orders and unsubscribe. Cheryl Mason 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cheryl! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Perfect matchThe slight adjustment to a lighter color was absolutely perfect. I am thrilled with how it turned out and I've received so many compliments from friends - both male and female. 0 of 0 people found this review helpful. Did you? |
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Perfect color!Amazing color. I am so pleased! My hair is also super conditioned as well. 0 of 0 people found this review helpful. Did you? |
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Easy to useI have told all my friends about E- salon they love my color I was a blonde now a dark copper I love it 0 of 0 people found this review helpful. Did you? |
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THEY FIXED MY HAIR!!!Yes, that's three exclamation points! I've been using e-Salon for a few years, off and on, and decided to cover my gray entirely one more time before my 59th birthday, so I took the plunge. Keep in mind, I was silver. And not the pretty kind. e-Salon has always been a great choice for home do-it-yourself, so I trusted their team. The first time I colored my hair after letting it go completely silver, the color was too brassy. Too reddish ... I was going for Ash Blonde; the color nature gave me. So, I snapped a picture and sent it back. I waited a couple of weeks and voila! My next shipment came with a note from a stylist. They listened, and now? IT'S GLORIOUS! Exactly what I wanted. Boom. 0 of 0 people found this review helpful. Did you? |
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Spend the money at the salon!The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
PerfectFine color the adjustment was great i love my red hair 0 of 0 people found this review helpful. Did you? |