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Custom Color Set
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66,844 Verified Client Reviews |
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Roots only colorThe product was as expected in that it covered gray well. The shampoo and conditioner was excellent, smelled great, didn’t dry out my hair, and the conditioner closed the hair cuticle well and added some shine. My only low point is that the gray started to appear around my face in only two weeks. 0 of 0 people found this review helpful. Did you? |
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Great productThe hair color was great and easy to apply. I just wish it was a little darker. 0 of 0 people found this review helpful. Did you? |
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Would like it a bit lighterLove it but like it a lighter red x 0 of 0 people found this review helpful. Did you? |
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Color is good, smell is not!This dye worked well, color turned out nice. The smell, however, was horrible. The ammonia content must be very high, and I was in a well-ventilated area. I just wish there was a better scent to the product, then I would rate 5 stars. 0 of 0 people found this review helpful. Did you? |
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Good color match but product seemed harshLove the color, but after this application I felt my hair appeared burned on many of the fine baby hairs and I also lost quite a bit of hair down the drain during the wash out. I’m unsure if the formula was altered, but i followed the instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Very nice productThe quality is fine; one thing is through it burns quite a bit in your scalp. The products that I was accustomed to were in a more natural type (i.e. Aveda, Pravana). But I do like the overall results of this product. 0 of 0 people found this review helpful. Did you? |
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Still happy with the color.I like it - still kind of want a richer truer brown, though. 0 of 0 people found this review helpful. Did you? |
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Shipping was slowIt took over a week for my package to get delivered the post office held on to it for days. 0 of 0 people found this review helpful. Did you? |
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Third time lucky! But unfortunately still not right!Its SUCH a shame. I LOVE receiving these boxes. The quality of the product is very high. My hair always feeling nourished and shiny and like i have had a salon treatment after use. The thing is though the colour. I have tried now three times and its just not right, if i were in the hairdressers it would be easier to have this rectified. I honestly wish it was right as i would be ordering every single month without fail! The first time i ordered it was very very ginger, closer to orange and the strand test (thank god for strand tests!) made me realise before i put it all over my hair. The second colour i ordered was very dark. I am still wondering if this was an error in production as it should NEVER have been as dark as it was, as after colouring it again with the third one i ordered i still have a darker ring around my head from the second attempt. Its such a shame as i love the product, its wonderful, if the colour had been what i wanted then i would be on that standing order without fail, and telling all my friends to do the same. The only thing stopping me is i havent got the colour i really wanted, and i do have a darker ring around my head from the previous colour. In essence it has cost me more money as i now need a professional 'put right' for the dark ring caused by the second colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma S.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, and you did not love the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
Too light, again.Roots color was too light rather than darker like I requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTylah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |