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Custom Color Set
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66,866 Verified Client Reviews |
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Brassy is bad :(I wrote to my colorist, “beware I tend to get very brassy.” I am naturally a dishwater blonde, but I typically got heavy ashy blonde highlights every 6 weeks. I was very excited to try this home color service. I’ve never colored my hair from home before. I was looking forward to saving time, money AND being able to color from home during the pandemic..... The marketing of the product is fantastic and it was easy to use. Once I finished and dried my hair the color looked terrible, it is more of an dark brassy orange. When I saw a friend she asked if I’ve been washing my hair in iron water. The shampoo and conditioner they send smells great, giving it one more try before I cancel my subscription, hoping for a better result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I liked the new color!I requested a lighter color, and this is ok! 0 of 0 people found this review helpful. Did you? |
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Copper mahogany coloringI received a copper mahogany full hair color kit. The kit as a whole was awesome and had all things needed to dye your hair successfully and easily without a big mess or a face full of dye marks around your forehead and ears! However, the color I received was chosen by the coloring artist to cover up a red color I had previously dyed my hair 3 weeks prior. The color that I got from this website and that my hair became afterwards was a dull color with no intensity and the red is now starting to show up again from the middle to ends of my hair and I overall am just not a fan of the color they had Chosen as most fitting for me to use. 0 of 0 people found this review helpful. Did you? |
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Good ColorThe color is nice, I didn’t expect the red tint but I like it. It didn’t cover all the gray though. 0 of 0 people found this review helpful. Did you? |
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Goodbye, Salon! Hello, eSalon!!I have been dying my hair red for more than 25 years. I always want the same vibrant copper color that God only seems to bestow upon the lucky Irish! I have NEVER gotten that color from a box, despite trying repeatedly. Too light. Too dark. Too purple. Never that elusive fiery red. Honestly, I had a similar problem with salons until I found my recent colorist. Enter the pandemic. After two underwhelming colors from the grocery store, I tried eSalon. First custom color was close but still too dark. I almost gave up, but decided to call their colorist. I couldn’t believe I was talking to a real live human about boxed hair dye! She asked questions, listened, studied the pictures I sent. And then she sent me a newly adjusted color, for free. I just tried it today, and I am never going back to the salon. It’s perfect. Bright, warm and natural. Better than a pot of gold at the end of a rainbow!! 0 of 0 people found this review helpful. Did you? |
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Hair coverDidn’t stay in hair only for few days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not terrible but moving onFor the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Ordered dark brown and it's looks dull and too darkOrdered dark brown and the colour is nothing like the picture. The colour is far too dark, dull and very disappointing. Coverage of grey was good but really didn't want to look like Morticia Adams 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kit feedbackI am a MadisonReed lover. I switched due to their support of the Black Lives Matter Marxist group! Loved their product be can’t deal with the $$$$$ dollars they gave to this group that is destroying our country along with Antifa. Please let me know if your company gives money to this group. My first kit contained no shampoo but 2 conditioners. The ammonia fumes were way stronger than the Madison Reed product and they provide caps for processing. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We stand in solidarity with the Black Community and that human rights are the essence of our colorful community. I sincerely apologize for the missing item in your Color Kit and the strong odor from the formula! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
What a Joke!I got my second box which I obviously can not use and can not find an email or phone number to call. Just another SCAM that bills you monthly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |