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Custom Color Set
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66,754 Verified Client Reviews |
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colour setUnfortunately, the colour you sent me did not take at all. I first carried out a strand test, which showed no change in colour. Then I tried another on a different part of my hair, leaving it on for much longer to see if it would take at all, but there was no result whatsoever. Can you please let me know why that may have happened? regards, Silvi 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Silvi! We are sorry to hear your color didn't take. Please check your emails, we got back to you. |
Poor poor qualityDiscontinuing my future order seems impossible. This is a scam and fraud. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTherese - We truly apologize that you are having trouble turning your Plan off. We have reached out to you via email to see what we can do about remedying this situation. |
Did you change the ingredients? Strong smell/harsh chemicals...unusableI am so sorry and saddened to have to write this review...I have had only good experiences with esalon for several years, now..is there a new mix of chemicals in my recent order? This blend has a much stronger smell of chemicals and when I applied it t my skin in immediately became irritated. I can not use it. Please let me know if you have changed anything and how we can resolve this. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough coverageResults are not worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSukhwinder - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my grey for longTwo weeks and the grey was showing. Also made my scalp itchy. I have cancelled my order, but still you have processed it and it's on it's way. I will now have to find a blonde and gift them the kit as I have had to return to my hairdresser for her to sort my hair out, plus the pharmacy to sort out my itchy scalp. Lesson learnt leave your hair to the professionals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Debra! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
LOVE the convenienceJust wanted to tell you again how much I love my hair color. I love the convenience that mail delivery makes. I don't have to go to the store to discover they don't have my color that day. I like the ability to change the frequency of my orders. I was just checking today to see when my next delivery will be and it is right on schedule. LOVE your services!!! 4 of 4 people found this review helpful. Did you? |
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Like it!When I first tried eSalon products, I was surprised by how accurately the experts mixed the color according to my preferences. Additionally, the quality of the products is impressive. I hope to continue being satisfied in the future. 6 of 7 people found this review helpful. Did you? |
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They Nailed It!!!I was so excited to get my first box and tried it 3 hours after I received it in the mail. And I love it, they nailed the color perfectly!!! Great job!! I'm a strawberry blonde and it's very hard to find my match and they got it right the first time. The color they blended for me was medium/Blonde/copper red. And it's perfect for a strawberry blonde. 2 of 2 people found this review helpful. Did you? |
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I’m very happy I love my colourI love my colour and can’t wait for the next order I’m very happy thank you eSalon 1 of 1 people found this review helpful. Did you? |
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LOVE IT!Perfect color - from roots to ends! It is exactly what I was looking for! And, my hair looks and feels much healthier now than it did before I colored it! That never happens! I'm very happy with the results and I intend to continue! 1 of 1 people found this review helpful. Did you? |