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Custom Color Set
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66,793 Verified Client Reviews |
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I am not a flipping redheadI have written and written, and still you are convinced you will make me a red head. I’m done! You all need to LISTEN to customers or you will lose them! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryKendalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same exact color as before.Sorry, there was no change in my color after using my last color set after requesting more red. Helps that you do not disclose what is sent thus , like the “Emperors New Clothes” we think it is different. It was not. I requested more red. More questions should have been asked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Got it wrongFollowed tie directions carefully and the color was a dark brown mass. No dimension of color or shine. I washed it twice and got out some of the dark and unflattering mass but at least another wash until it looks like hair. Very disappointed. Please cancel future orders. I am no longer a customer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rita, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It worked on long hair w highlights!Very pleased with the service and outcome. I had bad highlights coloring experience in November 2023 and was frustrated with how damaged and patchy my hair looked. I waited 6 months to color it again and I have lost trust in hair salons. They either cut my hair too short or mess up my color, so I decided to do it myself. Esalon instructions on how to deal with blonde highlighted hair was fantastic. My hair is now a few shades darker and it looks great. Just what I was looking for! 2 of 2 people found this review helpful. Did you? |
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Colour amazingLove my new colour so much So easy to apply and instructions so clear 3 of 5 people found this review helpful. Did you? |
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I love my hair color!The color matched my original hair color to a tee and covered the gray that was coming in! I have had my hair color now for 6 weeks! The color is lasting well - my hair has shine and the gray is covered. It is time for a touch up though as my roots are coming in with some grey. But no problem- the hair formula is easy to put on in specific areas - and the stains on hands, scalp or around hairline are easy to get off if you miss a spot or touch a spot without a glove on. This is all so much easier than I thought it would be! And I am happy with the results! 0 of 0 people found this review helpful. Did you? |
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Too brassyWhen selecting my color, I noted to the "hair care persons" that my hair held a lot of red and I usually go with the cool ash colors. I didn't get that but tried it anyway. I didn't like it at all and had to buy toner elsewhere to get rid of the brassy yellow blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Disappointed & dissatisfied in the color hair provided.I actually just used my first purchased of hair color. My sister did my hair & it turned out back to my normal color of dark brown. My color was chosen to be muhagony copper. Does not look at all muhagony or copper at all. Also I was charged on my April bill $38. When it was supposed to be $28.00, why? It's part of why I canceled my subscription with you. Mind you I did it before I did my hair color. Now there's 2 reason why I won't go back. I wanted some kind of muhagony or burgundy color. Auburn looks nice on me ( light) the picture I sent of me had some Lind of red in it. It was not dark brown. I would like a refund or try to get a better color choice for me & not charge me for it. Thank you for hearing me out, Brunilda Gonzalez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrunilda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom color setBest Color I ever used. Instructions are to the point, and easy to use, and they matched my natural hair color with no problems. It does not leave my hair dried out or damaged. 1 of 1 people found this review helpful. Did you? |
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Perfect, exactly what I wantedMy hair was a light brown, I had a plum color a few years ago but I tried so many formulations and different brands to get the same color and it never worked out so I just stopped dying it. I tried this, and it gave me the perfect color, and I think filled the cuticle a bit cause my curls are way less frizzy after the dye. Very happy with my purchase, and will be purchasing again whenever it fades. Thank you so much! 0 of 0 people found this review helpful. Did you? |