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Custom Color Set
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66,866 Verified Client Reviews |
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Amazing Color & EasyI wish I had found this product & service years ago. I just used for the first time, and I’m super impressed with the color match and all the tools and tips to help. The color is rich and the shampoo & conditioner make my hair feel luxurious. Also the smell is almost non-existent. I’m use to my hair smelling a little like color for the first day after a professional salon. I’m so glad that I don’t have to keep spending $$$ every 4 weeks to color my roots. Thank you thank you thank you! 0 of 0 people found this review helpful. Did you? |
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Super Easy, Love the Color, Love the ShineI tried eSalon for the first time and I was amazed at how easy it was to cover up may gray hair. I loved the color the first time. As summer was coming to an end I knew I wanted to adjust the color for Fall. I did this with my second order. It was fantastic again. It was so easy to communicate with my color specialist and submit pictures. I am convinced to keep using the products. 0 of 0 people found this review helpful. Did you? |
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Awesome color/coloristI am a very happy customer! My colorist Danica is a true master at getting my color exactly what I desire! 0 of 0 people found this review helpful. Did you? |
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Works very well!Your product saved me from very long Snow White roots during this pandemic. It’s not difficult to use and I have very thick hair. Delivery is always on time. Instructions are clear. I think it would be easier to apply to someone else - if you have a relative or friend and could do each other’s hair. I have decided to stop using the product because the last time I somehow caught the end of the brush on the wall-mounted magnifying mirror that I must use to see anything up close and a small glob of dye ended up on the wall. Nothing I tried could remove the stain completely so I had to have the wall repainted. But for people with better vision, it is a great product with very pleasing results. Thank you. Margaret. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for the wonderful review. I am sorry to hear about your most recent experience coloring! We have reached out to you via email to see what we can do about remedying this situation. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details. |
Light Brown Mahogany GoldenWas darker than medium brown mahogony golden. So was disappointed in the shade. 0 of 0 people found this review helpful. Did you? |
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Need to CancelYour product is great, I don’t need it as often as you send it. Can you cancel my order please?!.? Looked for info on canceling my order and could not find it Your help is greatly appreciated. Thank you ,Carole 0 of 0 people found this review helpful. Did you? |
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Too red + too darkI wanted a light brown but got a dark brown with dark red highlights. NG 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorColor was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This just isn't for me.My first color was too light and the second too dark. I don't like how my hair feels after using this hair color. It was nice of the company to send a new color on them, but it just isn't right for me. My hair feels damaged and I am losing more hair than normal. There must be something in this formula that is too harsh for me. Plus, since so dark, I had to add highlights to bring it up to an acceptable color. The bleach in the highlights is damaging as well. Just not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair Color NightmareBuyer Beware!! I used this hair color for over a year and didn’t correlate the use of this to all my hair loss and thinning hair until just recently. I had beautiful thick hair and now it is thin and I have lost a lot of hair. DO NOT PURCHASE!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |