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My hair came out PURPLE!I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it! 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you. |
Bin enttäuschtDie Farbe hat extrem nach Bleichmittel gestunken aber gar keine Veränderung in der Farbe gegeben! Das heißt also, dass ich meine Haare ganz umsonst durch diese Prozedur geschickt habe! Würde ich niemandem empfehlen. Bin sehr enttäuscht. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLilian K.- Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Color lasted 4 daysColor did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium blonde turned my hair orangeI asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Thoroughly unimpressedThis color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
NulJe suis déçue la couleur n a pas pris toujours autant de cheveux blanc très très déçue 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Head over heels excited about this product, quality and service!I recently retired and wanted to keep my professional look but not spend the money on salon services. I have never before coloured my hair at home. With my husband’s help, it was easily to achieved salon quality coverage of my roots. The color I selected and received was spot on. I achieved the sun kissed look with natural highlights I was looking for. Thank you! 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love it!Your product covers all my grey hair. It's easy to use and looks like a salon finish! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadeline - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Amazed!!First time I’ve used and I’m blown away I had dark hair roots with blonde highlights I went for a colour near my natural colour it’s absolutely amazing I love it and so easy to do will now be ditching the salon. Thankyou. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great color!Color chosen by my stylist was perfect. It looked great! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |