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Custom Color Set
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66,793 Verified Client Reviews |
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Haven't received itSent a message in and still haven't received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Good tesultThis is the third time I used eSalon products. I had noticed last time that although I carefully followed the application instructions the grey was not completely covered. This time I requested a slight darkening of the shade. This seemed to work and I am happy with the results. The reason for the 4 star review is that is is very hard for me to really get to all the grey roots , especially in the back. So periodically I have to go to a salon for a true professional coloring. 0 of 0 people found this review helpful. Did you? |
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Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Omayra, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic!!I truly love the custom color set. It's right on point and exactly what I wanted. I feel young again and love the products and shampoos as well. It's really been a long time since I have felt this wonderful .....such a boost for my self esteem. Thank you !! 8 of 9 people found this review helpful. Did you? |
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Warm hues--just what I wantedI so appreciate the process of doing my own hair, considering a cut & color (medium priced salons) in my town runs about $225-275! This new color (since touch up gray 1st time) is fabulous, and really covers overall in a shimmery golden blonde. Thank you! 5 of 5 people found this review helpful. Did you? |
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Great colourI get compliments all the time! & I love how my hair feels after, doesn’t feel I’m bad condition etc 3 of 3 people found this review helpful. Did you? |
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Ruined My CountertopI've used your hair color a year ago, decided to give it another try because the compliments were non-stop and I loved it. I used most of the solution and noticed the bottle was warmer than when I started but I left the bathroom to set my timer and to get another towel. I walked in, the bottle had a volcanic effect with whipped color solution all over the bottle and countertop. I'm reluctant to buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We're truly apologize for your experience. This is not typical of our product. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate you sharing your feedback. Keep an eye on your inbox for more details. |