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Custom Color Set
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66,880 Verified Client Reviews |
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Easy and high quality.I really like this service and the quality of the products, but we're not quite getting the right shade I'm after. I wish there was an opportunity for more communication before the product was sent. I'm nervous to experiment again. I'm going to skip an order or two before I decide if I will continue. 0 of 0 people found this review helpful. Did you? |
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not like it wasPackaging looked normal however developer was everywhere 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia - We’re so sorry to hear that your developer was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageI did everything as instructed. My grays around my face didn’t fully cover and I feel this permanent application is fading way faster than what I previously purchased from Sally’s. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Can’t review what never arrivesOver half of my orders don’t arrive. I can’t review the product because I haven’t received it. What yo do? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla - We’re truly sorry that your order has not yet arrived. We have reached out to you via email to see what we can do about remedying this situation, Keep an eye on your inbox for more details. |
Opinion first time useThis was the first time I used eSalon color. Smell is stronger than other in home coloring. Thought it was strange that you leave color on roots for typical time but only 5 mins for remaining hair. Hair feels good after coloring however after only two weeks post coloring gray is showing through. Color was a good color but wanted to go a little lighter. I don’t find that coverage is better than what you can get in the store for the cost. Based on this I will not continue to purchase 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
it went from 5 to 1 starFirst time needed an adjustment, second time was perfect cover for my gray third time it didn’t cover anything. I was so disappointed with the whole thing. As you all know coloring takes a big chunk out of your day. I had to buy some root color in a can. I emailed and never received an answer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My mistake, I asked for a darker shade but it's too dark and too red., I asked for a darker shade but it's too dark and too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect colorThe color was just perfect. I have waist length hair and I was able to use the one bottle to cover my hair even though my hair had grown out nearly 4 inches since my last coloring. I usually don't color my hair during winter months to give my hair a break and the ammonia smell is a bit strong. In warmer weather, I'll go outside while waiting the time out. I'm in the country and I haven't heard my chickens complain about the way I look when coloring. I just wear a hat if going out in winter when not coloring. Oh, the ammonia smell is a bit overwhelming. Is there something that can be done so it's not so over powering? 1 of 1 people found this review helpful. Did you? |
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Great color!The color that was designed for me was excellent. The colorist reviewed my order, recommended wonderful changes and I am very happy with the end product. 1 of 1 people found this review helpful. Did you? |
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ColorI’ve been using this product for a few years and it is the best do it yourself hair dye! 0 of 0 people found this review helpful. Did you? |