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Custom Color Set
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66,880 Verified Client Reviews |
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Not happyI've been dyeing my own hair for several years. Hoping this would provide good coverage & some depth. Color did not last & left my hair feeling brittle, which is the reason to cancel my subscription. Forgot to cancel earlier until I received this second kit or I would have canceled sooner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Call to cancel plan!I decided not to color my hair after lock down in March, I'm going gray! I chose the turn off my plan on the site named in my confirmation email, I did this 3 times assuming that it would happen. Needless to say, after 3 unwanted shipments, it didn't. I called the customer service phone number and was told that they have no record of my cancelling my plan, they have a 30 day cancellation policy, and I can only get a refund for 1 shipment - the one I received yesterday. Be sure to call 1-866-550-2424 if you want to cancel. Do not rely on the prompts on your email. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not worth itMessed up my previous hair color and afyer 3x still haven't got it right yet. Ill do better on my own. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTravis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Honest ReviewI had highlights that had grown out, wanted to just get to one color and not have harsh roots. The color turned out great. However, my hair felt dry and damaged once I rinsed everything. I used the contents of the kit as directed. I ended up doing a few moisturizing treatments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DullMy hair color is very dull looking. I keep thinking with each color treatment it will get better, but it does not. I think I may discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyDid all I was meant to do even sent in photos and was reluctant to colour my hair as I had previously had the ends bleached so contacted stylist and asked again if it would be ok was assured all would be well so now I have purple roots and brown ends 👍🏻 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lives up to the hype!Everything is 100pc loveable about this colour system. I patch tested 48 hours before colouring my hair, expecting some slight stinging at least, as that's what usually happens when I try others brands out. But nothing and I mean NOTHING hurt or stung, before/during/after I coloured my hair The colour was lovely and rich and very shiny. Anytime I ask a question of one of the colourists, they get back to me in a reasonable amount of time and I feel I can trust their advice. I've definitely found my hair colouring happy place! 3 of 3 people found this review helpful. Did you? |
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none betterBeen using for about a year and my hair looks great, is super healthy and the color is spot on! It doesn't smell like harsh chemicals either! 0 of 0 people found this review helpful. Did you? |
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Color setLooks good. I find your product does last longer than my store bought color, although it costs more to buy yours. I compared the two recently and decided that I will continue with yours for now. Thank you 0 of 0 people found this review helpful. Did you? |
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Color easy to do with wonderful results!The color turned out lovely and it is easy to use. My daughter did it for me and looked wonderful. Everything you need is included even gloves, the shampoo and conditioner, 0 of 0 people found this review helpful. Did you? |