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Custom Color Set
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66,880 Verified Client Reviews |
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Too much redMy hair is picking up too much red tones, I asked for adjustments but it did not work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very dry after coloringI did not like the feeling of my hair at all. It only feels like it when I use cheap products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
heavy chemical smellI finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my roots shiny orangey brownI ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color!I love how easy it is to make changes to my color and I haven't been disappointed yet! The instructions are easy to follow and the final product is wonderful! 1 of 1 people found this review helpful. Did you? |
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Second time was the charm!!I was a little skeptical to try to do a color match online but I liked the personal nature of the information provided. The first time came out a bit dark for my preference and I was going to move on but I thought I’d give eSalon a second try and revised the shade and I couldn’t be happier! Perfect, natural looking, soft - you read my mind. I highly recommend eSalon! 0 of 0 people found this review helpful. Did you? |
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LOVED it!!!This was perfect!!! I loved the color and the coverage. 0 of 0 people found this review helpful. Did you? |
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Perfect ColorI am amazed how good the color came out! And it’s lasting! Natural and believable. Never going back to the Box! I have a colorist now. Easy to order, easy to change your shade. Easy to communicate with the Colorist. I cannot wait until my next refresher! 0 of 0 people found this review helpful. Did you? |
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Satisfied customerHappy and satisfied with the whole experience 0 of 0 people found this review helpful. Did you? |
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ColorThe color was perfect!! 0 of 0 people found this review helpful. Did you? |