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Custom Color Set
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66,754 Verified Client Reviews |
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Just rightThank you for adjusting my color it was perfect this time roots covered very well 6 of 7 people found this review helpful. Did you? |
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PerfectEasy to use, good instructions and great colour ,arriving every 8 or 10 weeks as I wish. 8 of 10 people found this review helpful. Did you? |
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Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |
Haven't received itSent a message in and still haven't received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Good tesultThis is the third time I used eSalon products. I had noticed last time that although I carefully followed the application instructions the grey was not completely covered. This time I requested a slight darkening of the shade. This seemed to work and I am happy with the results. The reason for the 4 star review is that is is very hard for me to really get to all the grey roots , especially in the back. So periodically I have to go to a salon for a true professional coloring. 0 of 0 people found this review helpful. Did you? |
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Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Omayra, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic!!I truly love the custom color set. It's right on point and exactly what I wanted. I feel young again and love the products and shampoos as well. It's really been a long time since I have felt this wonderful .....such a boost for my self esteem. Thank you !! 8 of 9 people found this review helpful. Did you? |