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Custom Color Set
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66,591 Verified Client Reviews |
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Didn’t really cover my greys and I have dark hairIt hardly covered my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! I'm so sorry to hear it didn't cover your greys. Please check your emails, we got back to you to help you further. |
My hair came out blackI was hoping for cherry brunette hair bits pretty much just black with sort of purplish black roots. It’s much darker than I’d hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I LOVE my color.Besides loving my color, the staff is so helpful! 1 of 1 people found this review helpful. Did you? |
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Loved itOMG!! I finally used my product and I just loved it! The color is great. It's reminded me of when I got married. Thank you esalon for getting it right 👍🏾 1 of 1 people found this review helpful. Did you? |
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Not happyWas not happy with the colour seems to have changed to more copper and sending just one bottle does not cover my hair which is very long so I now have two different colours 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ione! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
AwfulI finally got round to using this, I need someone to help me so had to wait until someone was available. It has only covered some of the greys, the ones at my parting are still very much grey. It has not changed the colour on my lengths at all. I ordered a chocolate brown, but my hair has the same reddish brown it had before. My hair feels like straw. I won't be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amy! I'm so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Thank you for completely ruining my hair color!Dear eSalon Team, Are you kidding me?! Thank you for completely ruining my hair color! Despite my clear instructions by sharing the shade numbers from my hairstylist and the two pictures I sent, you somehow managed to send me colors that are TWO SHADES DARKER than what I requested. Do you have any idea how infuriating this is?! I've spent MONTHS working with my stylist to get my hair to the perfect shade, and your incompetence has destroyed it in just ONE HOUR. I demand the following: - A FULL REFUND for the incorrect order immediately. - A REPLACEMENT COLOR that matches my original request, so I can try to fix this disaster and get my hair back to its previous shade. Sincerely, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarijana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair so dryColour was to light, tried to go back and change my options but it wouldn’t let me. Biggest issue was how dry it made my hair, never had anything like it. Felt like straw while washing out, didn’t like that I could only have the option of purchasing when I wanted, instead was only given the option of continuous purchasing. Found somewhere else that is more user friendly and a product that didn’t make my hair feel like it was going to snap. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to mixThis was easy to use. Clear instructions. I liked the color. 1 of 1 people found this review helpful. Did you? |
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GrayGray coverage wasn’t the best 0 of 0 people found this review helpful. Did you? |