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Custom Color Set
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66,793 Verified Client Reviews |
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gold colorDid not get complete coverage, for some reason I am still getting the gold color streak, not a lot like the time before but still have one. After one washing I have a lot of gold color. Would there be anything you can do to help this. I do not have any redish hair but i am getting a redish gold color. I always used the black/blue color for OTC. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!Color was so easy to apply and I love how it turned out. Days later after a few washes, the color still looks great! 9 of 9 people found this review helpful. Did you? |
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Perfectly Natural Color!I don't know how they did it, but it's my exact desired color! The subtle highlights compliment my natural tones wonderfully. 2 of 2 people found this review helpful. Did you? |
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Great colorNew formula looks great so far! 3 of 4 people found this review helpful. Did you? |
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First timeLoved it I missed a few places but practice makes perfect. 0 of 0 people found this review helpful. Did you? |
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RootsMy color for my roots didn’t come out dark enough. I just look like I have hot roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jessica, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |
DID NOT COLORDID NOT COVER GRAY! Never received my refund per guarantee then was charged 2 more times!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelecia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Difficult and not as describedThis was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
The color is so naturalI have been using eSalon for 4 years and I am so happy with the product and the company support. Their customer service is very helpful and knowledgeable as well as willing to please. The product is so natural. There is volume to the color and it does not fade. The color is consistent each time. 16 of 17 people found this review helpful. Did you? |
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Great color.I was sent the perfect color for me. I was always a strawberry blonde. This color makes me feel and look great. 8 of 8 people found this review helpful. Did you? |